Keysight Technologies, Inc.
Technical Support Engineer, Entry
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Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
As part of Spirent, a Keysight company, our Positioning Technologies business unit is where the world's leading companies turn when they need to accelerate their time-to-market for next-generation navigation and communication systems. In fact, every significant industry test in the last six years for devices deployed on land, at sea, in the air and in space, has used Spirent's test systems as the benchmark. We are continually recognized by customers, industry, press, and technology associations for our innovative thinking and our ground-breaking products. The navigation and communications market has untapped potential. The boundaries of how fast, far, and accurately voice and data can be transmitted have yet to be reached or even defined. Spirent solutions are paving the way for tomorrow's communications.
Spirent Positioning Technology designs, manufactures and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house.
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Responsibilities
As an Associate Technical Support Engineer, you will play a key role in supporting our customers with industry-leading satellite navigation test and simulation systems. You'll help identify and resolve a variety of hardware, software, and documentation issues while building strong technical knowledge and customer service skills. This is an ideal opportunity for an early-career engineer looking to develop within a collaborative, technically advanced environment.
- Work closely with our global support and engineering teams to investigate problems, provide solutions, and ensure high levels of customer satisfaction.
- Provide first-line technical support to customers via online portals, email, and phone.
- Troubleshoot hardware and software issues using appropriate diagnostic tools and test equipment.
- Reproduce, investigate, and document customer-reported issues using internal systems (e.g., Salesforce, Jira).
- Collaborate with engineering teams to escalate and resolve complex technical problems.
- Assist with on-site installations, integrations, and customer training as needed.
- Perform basic hardware repairs and calibration services.
- Distribute and support software and firmware updates for customer systems.
- Maintain and improve documentation and technical content available to customers.
- Generate test scenarios and configurations in response to customer needs.
- Support Professional Services delivery as required.
- Awareness of and adherence to QEHS policies and procedures. i.e. Quality, Environment, H&S and IT Security policies.
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Qualifications
- Degree or equivalent qualification (e.g., BEng, BSc, HND) in Engineering, Electronics, Computer Science, or a related technical field.
- Some practical experience in a technical support or engineering role (internship, placement, or similar).
- Familiarity with RF test equipment such as power meters, spectrum analyzers, frequency counters, and oscilloscopes.
- Strong verbal and written communication skills, with the ability to explain technical concepts to a range of audiences.
- Experience working with Linux-based systems.
- Exposure to satellite navigation (GNSS) systems or related technologies.
- Experience using tools such as Salesforce and Jira.
- Interest in systems integration and customer-facing engineering.
- Good analytical and troubleshooting skills.
- Able to read and interpret technical documentation and standards.
- A team player who values collaboration and knowledge sharing.
- Eager to learn and open to feedback.
- Takes ownership of tasks and follows through to resolution.
- Comfortable managing multiple priorities in a fast-paced environment.
- Demonstrates a problem-solving mindset and a customer-first attitude.
- Communicates clearly and confidently with colleagues and clients.
Careers Privacy Statement
Keysight is an Equal Opportunity Employer.
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