Delinea
Technical Support Engineer II
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Technical Support Engineer – Global Technical Support
About Delinea
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern interactions across the modern enterprise. By leveraging AI-powered intelligence, Delinea’s cloud-native Identity Security Platform secures identities throughout their lifecycle—spanning cloud and traditional infrastructure, data, SaaS applications, and AI.
The platform uniquely identifies all identities, including workforce, IT administrators, developers, and machines, assigns appropriate access, detects anomalies, and responds to threats in real-time. With deployment within weeks, a 90% reduction in management resources compared to competitors, and 99.995% uptime, Delinea delivers uncompromised security and efficiency.
Learn more at Delinea.com, LinkedIn, X and YouTube.
Join our global team and contribute to a safer, more secure world. Our success is built on world-class product leadership, exceptional engineering, and strategic investment from TPG. We prioritise diversity, innovation, and a culture of respect and fairness. If you’re ready to challenge security status quo, we want to hear from you.
Summary
Delinea seeks a talented Technical Support Engineer to join our Global Technical Support Team, providing world-class technical support to customers.
Our ideal candidate is a proactive, motivated self-starter, eager to explore modern technologies and diagnose complex issues. They should possess deep technical knowledge in IT, networking, and cybersecurity, combined with expertise in troubleshooting and maintaining professional, efficient customer interactions.
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Reports to: Technical Support Team Manager
What You’ll Do
- Provide post-sale technical support to customers and partners
- Assess and document customer-reported issues
- Formulate and communicate resolution plans
- Gather necessary information and resources
- Investigate and reproduce case scenarios
- Deliver clear customer responses and document corrective actions
What You’ll Need
- 1–2 years of relevant professional experience as a technical support agent (or equivalent)
- In-depth expertise in at least some of the following:
- IT and System Administration
- Networking and data transport/encryption
- Cloud infrastructure
- Machine, network and services virtualization
- Security concepts and methodologies
- Relational databases with proficiency in SQL
- .NET Applications
Key Soft Skills Required:
- Exceptional troubleshooting and problem-deconstruction skills
- Strong written and verbal English communication
- Ability to thrive in diverse, international team and customer environments
- Talented multilingual communication is a plus
- Trustworthy, self-motivated, reliable
- Demonstrates accountability, transparency, and ownership
- Enjoys a dynamic, fast-paced and challenging environment
- Highly organized, detail-oriented, and methodological
Response to Security & Location:
- Prior or current security clearance: A plus
- (Note: Must be located---see full posting for specifics)
Why Join Delinea?
We are passionate problem-solvers enabling some of the world’s largest organizations to protect their most critical assets—their human and machine identities. We invest in smart, collaborative self-starters who thrive in innovation-driven environments. In return, we offer:
- Significant career growth and impactful work
- A culture of inventiveness, teamwork, and forward momentum
- Competitive income, performance bonus potential, and comprehensive benefits, including:
- Healthcare insurance
- Pension/retirement matching
- Life insurance
- Employee assistance program
- Generous time off and paid holidays
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Our Core Values: STRONG
We uphold five fundamental values that drive our collaboration, adaptability, and global excellence:
- Spirited – We bring energy and passion to our work.
- Trust – We act with integrity and deliver on our commitments.
- Respect – We listen, value differing perspectives, and unite as a team.
- Ownership – We take initiative and follow through.
- Nimble – We quickly adapt to a fast-evolving environment.
- Global – We embrace diversity of people and ideas to drive better outcomes.
About Diversity and Inclusion
Delinea is an Equal Opportunity Employer. We are committed to a workplace free of discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Pre-hire verification for all candidates:
- Comprehensive criminal background check
- Education and employment verification
- Access to publicly available social media profiles upon conditional offer.
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