Future Talent Group
Technical Support Engineer
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Technical Support Engineer
Location: Thornton Heath (4 days office, 1 day WFH)
Salary: £26,000–£32,000 per annum DOE
Our client was named PayTech Company of the Year and one of Deloitte's 50 fastest growing tech companies in the UK. They're now expanding their estate across the country, and they're looking for a Junior Engineer to join the TechOps team keeping it all running.
What you'll actually be doing:
- Monitoring the health of cameras, payment kiosks, edge devices, and 4G connectivity across 150+ car parks
- Diagnosing and fixing faults across devices, networks, and the backend platform, methodically
- Preparing, configuring, and shipping hardware for new sites, and supporting launches
- Keeping inventory, configuration, and documentation accurate
- Managing your own ticket queue with clear notes and sensible prioritization
- Learning constantly from the TechOps team, the developers, and the estate itself
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What you'll pick up:
A genuinely broad skillset in one role: networking, IoT devices, monitoring, APIs, databases, and cloud systems, all on a live estate where your work has visible impact the same day. You'll be coached and supported as you grow, with clear standards and experienced engineers around you.
What we're looking for:
This is a junior role, and fundamentals, honesty, and an appetite to learn matter more than years on a CV.
- Around 1–2 years' hands-on experience in IT support, infrastructure, or technical operations, or strong fundamentals you can demonstrate from projects, a home lab, or study
- Networking basics you can explain in plain English: what a switch and a router do, what an IP address is, what a VPN is for
- A structured instinct when something goes offline: check power, then the network, then the device
- Some awareness of APIs and SQL. You don't need to be fluent, knowing what they are and wanting to use them is enough
- Solid Windows knowledge: event logs, command line, system configuration
- Organized, reliable, and calm when something breaks on a live site
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What this role isn't:
- Not corporate IT support (the users of these systems are cameras and cars)
- Not narrow (you'll touch hardware, networking, software, and data in the same week)
- Not a dead end (the team and the estate are both growing, with a clear path into more senior TechOps work)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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