Avonnex- Pharmacy Automation
Technical Support Engineer
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About Us
Avonnex is a forward-thinking, professional, and innovative company specialising in pharmacy robots and automation. We’re looking for a Trainee Technician to join our team and help drive our continued growth. Our ideal candidate is customer-focused, technically proficient, and results-driven.
Why Join Avonnex?
Our work environment offers:
- Modern Office Setting: Enjoy a comfortable and collaborative space to work in.
- Growth Opportunities: We support career development with training programs and advancement options.
Role Overview
In this role, you will be responsible for providing hands-on and online technical support. This is a full-time, office-based position with some travel, including occasional overnight stays, and full training will be provided in both the UK and Italy.
Key Responsibilities
- Provide in-person, telephone, and email support for hardware, software, and network connectivity issues.
- Assist customers with setup, configuration, and troubleshooting for both software and hardware installations.
- Diagnose, test, and repair mechanical and electrical issues as needed.
- Facilitate software deployment, updates, and customer training.
- Attend trade shows and industry events to network and promote Avonnex’s offerings.
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Qualifications and Skills
- Technical Expertise:
- Proficiency in Microsoft Office and other IT tools.
- Customer-Focused Communication:
- A proactive, “Can do” approach
- Excellent customer service skills, with the ability to explain technical concepts to non-technical users.
- Effective verbal and written communication skills for customer interactions and documentation.
Additional Requirements
- Clean driving license and ability to travel with occasional overnight stays.
What We Offer
Compensation and Benefits
- Competitive salary range: £24,000- £26,000 per year.
- Bonus structure, pension plan, and career progression opportunities.
Additional Perks
- Free parking and a supportive, collaborative work environment.
- Comprehensive training in the UK and Italy to ensure your success.
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Join the Avonnex Team
If you are motivated, technically skilled, and ready to excel in a technical sales and support role, we would love to hear from you. Apply by submitting your resume and cover letter to support@avonnex.com or through LinkedIn, and become part of an exciting, growth-oriented team at Avonnex.
Schedule: Monday to Friday, with weekend availability as needed.
Location: Market Harborough
Job Types: Full-time, Permanent, Graduate
Benefits:
- Casual dress
- Free parking
- On-site parking
Ability to commute/relocate:
Market Harborough LE16 9HW: reliably commute or plan to relocate before starting work (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
Application question(s):
- Do you have a UK Driving Licence?
Work authorisation:
United Kingdom (required)
Work Location: In person
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