VRS UK
Technical Support Engineer (Scientific Instruments)
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About the Role
VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.
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We are seeking an accomplished Mechanical professional to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business.
Key Responsibilities
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- Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
- Act as the central point of contact for post-sales support activities – creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
- Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
- Develop and deliver training materials for field service staff, both virtually and in person.
- Coordinate spare parts logistics to support efficient field service operations.
- Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.
- Occasional travel to customer sites
Candidate Profile
- At least 12 months mechanical engineering experience within industry
- Strong customer service mindset with excellent communication and organisational skills.
- Calm, proactive, and adaptable in a fast-paced technical environment.
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Please note this role is 100% site-based at the client site in East Sussex, and you must hold a valid driver’s licence, passport and must be able to lift up to 25kg when handling equipment.
In return you’ll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.
Apply to VRS today to be considered!
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