NES Fircroft
Technical Support Engineer
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Role - Technical Support Engineer (Protection & Control) - Inside IR35
Location - Stafford
The role provides engineering support, conducts customer site surveys, supports commercial proposals, responds to customer technical enquiries, and delivers training for installed Protection and Control systems. The position requires sound technical judgement, structured problem solving, and clear engagement with customers and internal teams to resolve issues effectively.
Essential Responsibilities:
- Review, analyse, and resolve assigned customer application enquiries using sound engineering principles while meeting business standards, procedures, quality expectations, and response deadlines.
- Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability.
- Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities.
- Support Protection and Control system engineering tasks, including technical review, issue investigation, and application guidance.
- Manage fault reports and customer complaints in line with defined procedures, ensuring timely technical input and clear customer communication.
- Support internal and external training activities, including classroom-based training and commissioning-focused knowledge transfer.
- Build knowledge of new products, systems, and industry standards to strengthen technical capability and support continuous improvement across the service organisation.
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Mandatory Requirements:
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- Minimum BSc in Electrical Engineering, or equivalent qualification, with four to five years of relevant project or service experience.
- Experience with Substation Automation Systems, including technical support, testing, maintenance, and commissioning in transmission, distribution, industrial, or power plant environments.
- Ability to analyse customer applications and produce clear, accurate technical reports.
- Understanding of protection and control testing practices, tools, and equipment.
- Ability to travel within the UK and overseas as required.
- Fluent English, with the ability to communicate effectively with customers in writing and verbally.
Preferred Experience:
- Proven knowledge protection relays and Substation Automation solutions.
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