Reggie & Cole
Technical Support Engineer
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Technical Support Engineer
Insurance Sector | Fully Remote (UK) | 4 Days Per Week | 6 Month Contract, Long Term | Outside IR35 | £200 to £225 per day
The Role
We are recruiting on behalf of a well-established client in the insurance sector who are looking for a Technical Support Technician to join their team on an initial 6-month contract, with a clear intention for this to become a long-term role.
This is a varied position that blends first-line support, QA and testing, and client training. The right person will get involved across all three areas early on, and over time there is real scope to take ownership of the training function with a view to stepping into a Training Manager role.
What You Will Be Doing
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- Work alongside the Support Manager resolving day-to-day tickets through Freshdesk, with the team handling around 40 to 50 tickets daily.
- Support the Testing Manager through quarterly software release cycles, running regression tests, and evaluating new functionality.
- Help roll out upcoming automated testing processes.
- Deliver remote sessions to new and existing users.
- Help build out a modern suite of self-paced video modules, growing into ownership of that function over time.
What They Are Looking For
- Technically capable and comfortable working independently.
- Enjoys the client-facing side of support and training.
- Strong Excel skills are essential.
- Prior exposure to Freshdesk, Microsoft Azure DevOps, MS SQL Server, or test automation tools is a genuine advantage.
- Exposure to wholesale insurance business, particularly the London Market, or experience with insurance broking systems is desirable.
- High enthusiasm and self-motivation, comfortable working independently from home with minimal instruction.
- Strong communication skills and a collaborative mindset.
- Must operate through an established Limited Company.
- Must provide own IT hardware and a reliable high-speed internet connection.
- Must hold active Microsoft Office licensing.
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The Detail
- Fully remote, UK based.
- 4 days per week.
- 6-month contract with long-term intentions.
- Outside IR35.
- £200 to £225 per day.
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