Snowrelic Inc
Technical Support / Helpdesk Support Specialist
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Role: Technical Support / Helpdesk Support Specialist
Work Location & Hybrid Schedule
Location: United Kingdom (Hybrid)
Office Split
- 3 days per week: Brighton, UK office
- 2 days per week: London, UK office
About The Role
We are seeking a dedicated and customer-focused Technical Support / Helpdesk Support Specialist to join our dynamic IT team on behalf of a confidential client. In this role, you will act as the first point of contact for IT support, troubleshooting hardware, software, and network issues while delivering exceptional service to internal stakeholders.
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Key Responsibilities
- Provide tier-1 and tier-2 technical support via ticketing system, phone, and in-person.
- Troubleshoot, diagnose, and resolve hardware, software, printer, and network connectivity issues.
- Set up, configure, and deploy workstations, laptops, mobile devices, and peripherals for new and existing employees.
- Manage user accounts, permissions, and access controls using Active Directory and Office 365.
- Document troubleshooting steps, solutions, and escalation procedures clearly within the knowledge base.
- Collaborate with senior IT teams to resolve complex, escalated technical issues.
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Key Requirements
- Proven experience in a technical support, helpdesk, or IT customer service role.
- Strong working knowledge of Windows and macOS operating systems, Microsoft Office 365 suite, and standard enterprise applications.
- Exceptional communication, problem-solving, and interpersonal skills.
- Ability to commute reliably between Brighton and London according to the hybrid schedule.
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