Miller Maxwell Ltd
Technical Support Lead
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Technical Support Lead
Miller Maxwell has been engaged by a well-established hedge fund to find a Technical Support Lead who can take charge of its endpoint and server landscape across several European locations. It's a role that blends people leadership with genuine technical depth. You'll sit within a collaborative Infrastructure function spanning both endpoint and server-side responsibilities, with the freedom to run IT projects as your own.
Responsibilities
- Lead and grow a Desktop Support team — day-to-day management of a small but growing group.
- Own IT projects across the desktop and server function.
- Act as the final point of escalation for the toughest support tickets.
- Oversee the Microsoft estate, both on-premise and in the cloud (M365/Azure), with security and scalability front of mind.
- Set and enforce standards around device management, patching, and Group Policy.
- Own the full certificate lifecycle — issuing, renewing, and revoking — across internal and external PKI.
- Govern change control and the joiner/mover/leaver process.
- Own procurement and vendor relationships.
- Work closely with wider infrastructure teams.
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Requirements
- Experience leading or managing a desktop/support team, with genuine people leadership skills.
- 5+ years administering Windows systems in a large organisation.
- Proven desktop support experience in a commercial environment.
- Experience managing a Windows Server estate - Windows Server 2019 - Windows Server 2022.
- Windows Server 2025 beneficial but not essential.
- Solid Active Directory experience.
- Confident with Microsoft Server tools — GPO, DHCP, DNS, NPS.
- Microsoft 365 and Intune.
- VPN and network support experience.
- Financial services experience beneficial but not essential.
- Able to translate technical detail into plain language for non-technical colleagues.
- Organised, proactive, and good at managing competing priorities without dropping the ball.
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Benefits
- 26 days annual leave
- Private medical cover
- Life insurance
- Pension contribution
- 3 days in office required
- Highly competitive bonus scheme
For further information, please contact the Miller Maxwell team.
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