Technical support Officer

Providing technical information and advice to all stakeholders and the general public so that safety standards are maintained and improved.

Job title: Technical Support Officer

Job Description:

• Respond efficiently to telephoned, written and e-mailed enquiries from stakeholders and the general public providing high quality answers both in writing and orally to ensure awareness is increased, and legislation complied with.
• Audit inspection reports, complaints, witness statements, internally/externally produced articles, products and training packages and documents to ensure technical correctness and compliance, so that procedures are consistently applied.
• Provide accurate technical support and advice to other departments to ensure compliance with relevant legislation and industry related normative documents.
• Provide written notification and/or face to face briefings for the Inspectorate and external bodies to ensure they are fully conversant with relevant legislation, standards, policies and procedures.
• Participate in Appeal Panel meetings to give an independent view and provide technical expertise and information, when considering issues relating to evidence tabled at hearings dealing with a business's removal or suspension from the Register.
• Manage the process of researching, compiling, writing and editing the production of technical articles, technical publications and bulletins, to ensure technical accuracy and consistency in order to maintain high standards.
• Constantly review and provide technical information taking into account industry changes and technical standards attending committees organised by external bodies (e.g. BSI, IGEM) and make recommendations on content of industry standards