Solantys
Technical Support Officer
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We are Hiring: Technical Support Officer
Employer: London Borough of Hackney
Location: Hackney, London
Rate: £172.37/day PAYE
Role Purpose
Support the responsive repairs and building maintenance service across approximately 5,000 social housing properties, carrying out inspections, diagnosing defects, preparing specifications/estimates, monitoring contractors and ensuring works are completed safely, compliantly and to a good standard.
Key Responsibilities
- Inspect properties and investigate building defects, repairs, damp and disrepair.
- Prepare specifications, estimates, reports and contract documentation.
- Measure/re-measure works and apply Schedules of Rates.
- Order and monitor repair and maintenance works.
- Oversee contractors and the Council's DLO, including post-inspections.
- Monitor quality, costs, progress and compliance with H&S and statutory requirements.
- Support Section 20 consultation with leaseholders.
- Liaise extensively with residents, tenants, leaseholders, contractors and internal Housing teams.
- Investigate and respond to complaints and enquiries.
- Maintain repair histories, databases, spreadsheets and stock-condition information.
- Support budget management, procurement and value-for-money objectives.
- Work in accordance with CDM 2015, Health & Safety legislation and Council policies.
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Essential Candidate Profile
- Experience in building maintenance / responsive repairs.
- Strong knowledge of construction defects and defect pathology, ideally across domestic housing and high-rise properties.
- Experience preparing estimates, specifications and contracts.
- Knowledge of Health & Safety and CDM 2015.
- Experience managing/monitoring contractors and repair projects.
- Strong resident/customer-facing communication skills.
- Experience working with tenants and leaseholders.
- Ability to use spreadsheets, databases and repair/asset management systems.
- HNC/HND in a building-related discipline or equivalent experience.
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Desirable
- Disrepair / Environmental Protection Act (EPA)
- Party Wall legislation
- Section 20 consultation
- Full UK driving licence and willingness to use own vehicle.
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