Experis UK
Technical Support Specialist
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ROLE TITLE: Technical Support Professional
LOCATION
Bristol, BS34 8JH – On-site
CLEARANCE
UK nationals only with a minimum of five years’ UK residency
START DATE
26 October 2026
We are actively looking to secure a Technical Support Professional to join Experis. Experis Consultancy is a global organisation with a well-established team of over 1,000 consultants on assignment across 20 clients worldwide. Our UK operation continues to grow, with ambitious plans for further expansion. We form part of the ManpowerGroup, a global organisation with a collective annual turnover of more than $20 billion. Experis UK partners with major clients across a range of industries. Our approach is personal, supporting both our clients and consultants throughout their assignments. We are passionate about training, technology and career development.
Role Summary
We are seeking a capable and customer-focused Technical Support Professional to join the team in Bristol. The successful candidate will manage a queue of technical issues and service requests, investigate reported problems and complete standard change requests in line with documented procedures.
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You will be responsible for resolving incidents where possible and escalating more complex issues to senior team members when required. Strong organisational skills, attention to detail and a structured approach to troubleshooting are essential.
Key Responsibilities
- Manage and prioritise a queue of incidents and service requests using Remedy.
- Investigate technical issues and identify appropriate resolutions.
- Complete standard service requests and changes in accordance with documented procedures.
- Escalate complex or unresolved issues to senior team members when required.
- Maintain accurate records of investigations, actions and resolutions.
- Follow established IT service-management processes and operational procedures.
- Communicate clearly with colleagues and stakeholders regarding progress and outcomes.
- Ensure requests are completed within agreed timescales and service levels.
Essential Skills and Experience
- Familiarity with Microsoft Office applications, particularly Word, Excel, Teams and SharePoint.
- Strong communication and interpersonal skills.
- A methodical approach to investigating and resolving technical issues.
- Ability to manage multiple requests and prioritise workload effectively.
- Good attention to detail and accurate record-keeping.
- Ability to work effectively as part of a technical support team.
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Desirable Skills
- Familiarity with ITIL processes, particularly ITIL 4.
- Understanding of Microsoft Active Directory and its role in access management.
- Experience with PowerShell scripting.
- Familiarity with Remedy or similar IT service-management platforms.
- Previous experience working in a technical support or service desk environment.
Working Arrangements
This is an on-site position based in Bristol, BS34 8JH. Remote working is not available for this role. Applicants must be UK nationals and have a minimum of five years’ UK residency in order to meet the clearance requirements.
Benefits Include
- Contributory pension scheme.
- Employee Assistance Programme.
- Medical and dental cover.
- 22 days’ holiday plus bank holidays.
- Maternity pay, shared parental leave and paternity leave.
- Sick pay.
- Access to training and career-development opportunities.
Suitable candidates should submit their CVs in the first instance.
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