Volkswagen Group UK Ltd
Technical Support Specialist
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Our One Aftersales team are recruiting for an Automotive Technical Support Specialist on a permanent full time basis.
Reporting into the Technical Support Team Manager, this position will be based in Milton Keynes with the option to work from home up to 2 days a week.
What you could be doing:
- Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
- Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
- Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
- You’ll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.
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Skills & experience you can bring to the role:
- Ideally a High Voltage Expert or a minimum requirement of Master Technician with High Voltage Technician qualification.
- Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
- Excellent computer/analytical skills to troubleshoot issues.
- Strong communication skills to relay information effectively at all levels.
- Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction.
- Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.
- Full UK driving licence.
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What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
One Aftersales
One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.
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