Abbott
Technical Support Specialist
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JOB DESCRIPTION
About the Role
We are seeking a Remote Care Technical Support Specialist to join our Customer & Technical Support team in Europe. In this role, you will provide first-line technical and customer support related to remote monitoring systems and services. You will work in a call centre environment, responding to inquiries from healthcare professionals, patients, field personnel, and internal stakeholders while ensuring a high level of customer satisfaction and compliance.
This is an office based role in: Solihull, Blythe Valley Park, Elder, Central Boulevard Solihull.
Key Responsibilities
- Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs.
- Document customer interactions accurately and comprehensively within designated systems.
- Identify, collect, and capture relevant information related to product complaints and adverse events.
- Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements.
- Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations.
- Demonstrate strong time management and attendance practices while meeting service-level expectations.
- Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently.
- Deliver professional, positive, and solution-focused support in all interactions.
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Required Qualifications
- Fluent English language skills, both written and verbal.
- Strong customer service and communication skills.
- Ability to work effectively within a team environment and adapt to changing priorities.
- Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously.
- Proficiency with computer systems and software tools.
Preferred Qualifications
- Previous experience in a technical support, customer support, helpdesk, or contact centre environment.
- Experience supporting healthcare technology, medical devices, or remote monitoring solutions.
- Additional European language skills are highly desirable.
- Experience using analytical tools and reporting software.
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What You'll Bring
- Customer-focused mindset.
- Strong problem-solving abilities.
- Excellent communication and listening skills.
- Ability to remain calm under pressure.
- Commitment to quality, compliance, and data privacy.
- Collaborative and team-oriented approach.
An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact.
The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.
JOB FAMILY
Support Services
DIVISION
CRM Cardiac Rhythm Management
LOCATION
United Kingdom: Blythe Valley Park, Elder (Plot C1b), Central Boulevard Solihull
ADDITIONAL LOCATIONS
WORK SHIFT
Standard
TRAVEL
No
MEDICAL SURVEILLANCE
Not Applicable
SIGNIFICANT WORK ACTIVITIES
Not Applicable
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