Infinitesima
Senior Technical Support Engineer - Semiconductor Systems
Abingdon
£55k – £62k/yr
Posted 7 days ago
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Technical Support Specialist (Control Systems) – Metron3D Platform
About the Role
Play a pivotal role in shaping next-generation semiconductors as a Technical Support Specialist (Control Systems). Focus on the control systems architecture of our state-of-the-art Metron3D platform, including:
- Motion control
- Automation systems
- Sensors and feedback loops
- Networking and software-hardware integration
- Diagnosing and resolving complex system issues
- Explaining intricate engineering challenges to key stakeholders, including international customers
Ideal for an engineer with expertise in high-value complex microscopy instrumentation and precise motion control—enabling advanced semiconductor equipment with a passion for solving multidisciplinary problems.
Key Responsibilities
Control Systems Technical Support
- Provide advanced troubleshooting and diagnostics for control system issues across Metron3D systems and manufacturing builds.
- Serve as a trusted escalation point for Customer Support, Field Service, and Applications teams on software–hardware integration issues.
- Investigate and resolve complex problems in:
- Motion control
- Sensors
- Feedback loops
- System automation
- Rapidly resolve high-impact field issues affecting system performance.
Motion Control & Precision Systems
- Analyse and troubleshoot closed-loop control systems and feedback performance.
- Work hands-on with:
- High-precision sensors
- Encoders
- Motion control components
Automation & Equipment Integration
- Support control system integration with semiconductor automation equipment, including:
- EFEM interfaces
- Wafer-handling robotics
- Ensure stable communication, timing, and coordination across system components.
System-Level Diagnostics
- Collaborate with Technical Support Specialist (Hardware) and Customer Support to decode interactions between control software and hardware.
- Review:
- System logs
- Control data
- Diagnostics tools
- Identify root causes of instability or performance drift.
- Produce clear, structured reports for engineering and management teams.
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Root Cause Analysis & Corrective Actions
- Propose design, configuration, or process improvements to prevent recurring issues.
- Work with engineering teams to strengthen control system architecture and robustness.
- Capture lessons learned and update internal knowledge bases.
Technical Knowledge Development
- Develop and maintain:
- Troubleshooting guides
- Diagnostic workflows
- Technical documentation
- Support internal training for Customer Support, Applications, and Manufacturing teams.
Cross-Functional Support
- Participate in technical/operational discussions to foster system-level thinking.
- Support User Acceptance Testing (UAT) and broader product testing.
- Collaborate with Software teams to ensure smooth, reliable software releases.
Requirements
Essential Skills & Experience
- Strong understanding of precision electromechanical and motion control systems.
- Experience with high-stability instrumentation (sub-micron precision required).
- Confidence analysing:
- System logs
- Telemetry
- Diagnostic outputs
- Exposure to:
- Semiconductor equipment
- Scientific instrumentation
- Photonics
- Experience working across multidisciplinary teams (hardware, software, applications, manufacturing).
- Ability to communicate complex engineering issues to international stakeholders.
Nice to Have
- Proficiency in: Python, LabView, C#
- Familiarity with:
- Metrology tools
- Nano-scale microscopy systems
- Exposure to:
- Automation interfaces
- Semiconductor tool architectures
Education/Qualifications
- Degree in Physics or Electronic Engineering (or relevant apprenticeship/equivalent experience).
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Soft Skills & Attributes
- Self-management: Works independently, setting priorities aligned with company goals.
- Teamwork: Collaborates openly, valuing diverse perspectives; supports colleagues when critical.
- Impact & Influence: Establishes expertise in control systems, driving improvement.
- Ownership & Initiative: Addresses both short-term issues and proactively seeks solutions for medium-term challenges.
- Results Orientation: Focused on company goals, minimising distractions for timely decision-making.
Rewards & Benefits
- Salary: £55,000 – £62,000 (based on experience)
- 25 days annual leave
- Benefits:
- Death-in-service coverage
- Private healthcare
- 4% personal pension contribution with salary sacrifice
- Generous EMI Share Scheme
- Culture of collaboration and innovation
- Dynamic team of 100+ engineers and scientists
- Backed by prestigious investors, including Applied Ventures
About Infinitesima
- Founded 2001 as a University of Bristol spin-out, leading the next era of semiconductor devices.
- Global team focused on delivering innovative measurement solutions for customers worldwide.
- Commitment to diversity, inclusion, and meaningful collaboration.
- If accommodation is needed for recruitment, please inform us—support is available.
Recruitment Policy
(Note for recruitment agencies):
- Only works with approved agencies; no unsolicited CVs accepted.
- All hiring decisions are made by human teams (AI transcribes interviews for accuracy).
Location & Work Arrangement
- Abingdon, Oxford, UK (on-site mandatory for new hires for the first three months).
- Post-probation: flexible hybrid working (where possible).
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