Infinitesima
Systems Engineer - Precision Instrumentation
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Support Specialist (Hardware) – Semiconductors
Would you like to be instrumental in enabling the next generation of semi-conductors?
Are you a Technical Support Specialist (Hardware) who can support our technical group in ensuring the global deployment, reliability, and performance of our systems? Our team provides technical expertise across:
- System hardware
- Control systems
- Manufacturing development
We collaborate with Applications, Customer Support, Engineering, and Manufacturing teams.
Are you a highly collaborative engineer who enjoys:
- Solving complex technical problems
- Working across disciplines
- Supporting high-performance semiconductor metrology systems in both field and manufacturing environments?
If this role resonates with you, read on…
Salary & Benefits
- £55,000 to £62,000 (depending on experience)
- 25 days’ annual leave
- Death in service benefits
- Private healthcare coverage
- 4% employer pension contributions (with salary sacrifice)
- Generous Employee Share Scheme (EMI)
Based in Abingdon, Oxford, UK, we are a high-calibre team of over 100 people, growing rapidly. Backed by global investors including Applied Ventures, the strategic venture arm of Applied Materials (a leading equipment company).
About the Role
A typical day for a Technical Support Specialist (Hardware) involves:
Hardware Technical Support & Escalation
- Providing advanced troubleshooting for complex hardware issues across:
- Installed Metron3D systems
- Manufacturing builds
- Acting as the technical escalation point for:
- Field Service
- Applications teams
- Diagnosing issues across:
- Mechanical subsystems
- Optical subsystems
- Electronic subsystems
- Ensuring timely resolution of critical field issues.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
System-Level Diagnostics
- Investigating system-level performance issues, including:
- Integration with OEM modules
- Custom components
- Collaborating with the Technical Support Specialist (Control Systems) to diagnose issues spanning hardware and control systems.
- Reproducing and analysing:
- Customer-reported issues
Root Cause Analysis & Corrective Actions
- Leading and contributing to structured root cause investigations for hardware-related faults.
- Partnering with engineering and manufacturing teams to identify and agree upon permanent corrective actions.
- Supporting:
- Design improvements
- Component updates
- Process changes.
Manufacturing & Build Support
- Collaborating with Manufacturing Development Engineers to support:
- System integration and build activities
- Troubleshooting hardware issues during assembly and integration
- Providing technical input on:
- Manufacturability
- Subsystem robustness
- System stability
- Supporting new product introduction, including:
- Testing
- Training
- Documentation
Field Issue Investigation
- Analysing:
- Field data
- Logs
- System performance reports
- Supporting failure analysis of:
- Returned components
- Subsystems
Technical Knowledge Development
- Developing and maintaining:
- Troubleshooting procedures
- Diagnostic workflows
- Technical documentation
- Capturing and sharing lessons learned from field issues.
- Supporting Customer Support and Applications teams with hardware training programmes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
Essential Experience
To succeed as a Technical Support Specialist (Hardware), you must demonstrate:
- Extensive experience in:
- Precision electromechanical systems
- Opto-mechanical assemblies
- Expertise in:
- High-stability instrumentation (sub-micron precision)
- Knowledge of:
- Vibration isolation
- Nano-positioning stages
- Tight tolerance mechanical assemblies
- Proven diagnostic skills for:
- Complex system issues across mechanical, electronic and optical subsystems
- Scientific instrumentation and photonics
- Ability to:
- Analyse interactions between hardware, software, and environmental factors
- Explain complex technical challenges to key stakeholders
Nice to Have
- Familiarity with:
- Semiconductor equipment
- Wafer handling systems
- EFEM modules (Emerging Fab Equipment Modules)
- Semiconductor robotics
- Automated semiconductor tool architectures
- Familiarity with:
- Metrology tools
- Nanoscale microscopy systems
Education & Qualifications
- A relevant degree in Physics or Engineering
or equivalent experience through:
- Relevant apprenticeship route
- At least 5 years of accumulated industry experience
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London