Terberg DTS
Technical Support Specialist - Automotive Engineering
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Technical Support Engineer – Mechanical
Reports To: Technical Support Manager
About the Role
The Technical Support Engineer will provide technical mechanical engineering support for Terberg DTS engineers and service support employees. This role ensures customer satisfaction by training deployed engineers to the highest standard, delivering effective customer service, and maintaining strong relationships with both internal and external stakeholders.
Key responsibilities include:
- Conducting specialist engine, electrical, and diagnostic work across all operational areas
- Delivering technical training for internal technicians
- Using technical manuals and diagnostic techniques to troubleshoot, repair, or replace defective machine parts and components
- Operating with minimal supervision while adhering to all Health & Safety standards
Responsibilities
General responsibilities include:
- Enforcing quality assurance and Health & Safety policies at all times, ensuring compliance with company and site requirements
- Responding to all technical calls, providing support to Mobile Service Engineers through escalation processes
- Assisting the service team with dispute resolution on technical issues
- Integrating effectively within the Service Department
Technical execution & administration:
- Selecting appropriate repair techniques, equipment, materials and safety measures (e.g. eye protection, suitable clothing)
- Adhering to specific administrative procedures, including accurate inventory management
- Ensuring fault finding, maintenance, and repairs strictly follow manufacturer’s instructions and the Company’s Safe System of Work
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Health & Safety responsibilities:
- Ensuring full comprehension of the Company’s Health & Safety Policy and compliance with all operational standards
- Cooperating to meet terberg DTS (UK) Ltd’s statutory Health & Safety obligations in line with daily responsibilities
Flexibility & additional support:
- Being available for additional hours, including out-of-hours callouts, as required
- Engaging collaboratively with all departmental teams, especially where new projects or improvements are under development
- Adapting to any additional tasks that support the purpose of the role or broader business needs
Qualifications and Experience Required
Qualifications:
- City & Guilds Level 3 – Vehicle Mechanical and Electronic Systems Qualification (Maintenance and Repair) or equivalent
Experience:
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Substantial industry experience in auto electrical fault diagnosis and repairs
- Proficiency in use of electronic diagnostic equipment
- Experience with a range of heavy goods and specialist vehicles
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Valid UK driving licence
Desirable Additional Knowledge:
- Current road traffic law awareness (e.g., speed limits, weight restrictions, driver’s hours regulations)
- Specific knowledge of vehicle preventative maintenance aligned with manufacturer’s recommendations and Safe System of Work
- Familiarity with Terberg Tugs
- Proficiency in the operations of latest diagnostic systems
Why You’ll Love Working Here
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Holiday Entitlement:
- 25 days + Bank Holidays (pro-rated to 20 days + Bank Holidays for a 4-day working week)
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Pension & Financial Security:
- Enhanced Pension Scheme (5% employer contribution)
- Death In Service (DIS) Benefit: 3x basic salary
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Support & Wellbeing:
- Employee Assistance Programme (EAP): 24-hour helpline offering professional support on issues, including:
- Stress & anxiety, bereavement, relationship advice
- Tenancy, housing, legal information
- Substance issues, financial guidance, counselling, childcare & medical health
- Health Shield Medical Cash Plan: Covers expenses such as:
- Prescriptions, dental, optical, physiotherapy, specialist consultations
- X-rays and MRI scans
- Employee Assistance Programme (EAP): 24-hour helpline offering professional support on issues, including:
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Healthcare Access:
- GP Anytime: Secure 24/7 GP appointments, flexible consultations, prescriptions, and unlimited service access
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Development & Training:
- Mandatory equipment training and technical programme participation
- Management Development Programme (MDP) and apprenticeship opportunities for further upskilling
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Commute & Environmental Benefits:
- Cycle to Work Scheme: Save on commuting costs and promote a healthy lifestyle
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Additional Employee Perks:
- Occupational Health Support & Health Surveillance to ensure well-being
- My Benefits Platform: Enjoy discounts on high street retailers, health & wellness, entertainment, DIY, home improvements
- Free, Independent Mortgage Advice: Expert guidance to support financial decisions
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