La Fosse
Technical Support Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
2nd/3rd Line Support Engineer - London – 5 Days Onsite (No Flex)
6-Month Contract + Strong Likelihood of Extension
We're supporting a leading organisation seeking an experienced 2nd/3rd Line Support Engineer to join its workplace technology team.
This 2nd/3rd Line Support Engineer role is ideal for someone who enjoys solving complex technical issues, taking ownership through to resolution and contributing to workplace technology projects within a large enterprise environment supporting around 1,000+ users.
As a 2nd/3rd Line Support Engineer, you'll provide hands-on support across a modern 60% Mac / 40% Windows estate, working with Microsoft 365, Entra ID, Intune and JAMF.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The successful 2nd/3rd Line Support Engineer will be responsible for:
- Providing 2nd/3rd line support across a 60% Mac / 40% Windows estate
- Supporting Microsoft 365, Outlook, Entra ID/Azure AD, Intune and JAMF
- Managing incidents and service requests through to resolution, maintaining accurate ticket ownership and documentation
- Supporting laptop refresh and deployment programmes
- Working with Jira ITSM and hardware asset management platforms
- Contributing to wider IT support, workplace technology and continuous improvement initiatives
Requirements
- Experience working within larger enterprise environments
- Strong ticket ownership and service management experience
- Excellent communication and customer service skills
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Jira experience is desirable but not essential. Experience with other ITSM platforms such as Halo, ServiceNow or ConnectWise will be highly transferable, with full training provided on Jira.
ITIL knowledge and experience contributing to workplace technology projects would also be advantageous.
We're looking for a proactive 2nd/3rd Line Support Engineer who takes ownership, communicates confidently with stakeholders and is passionate about delivering excellent technical support.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location