STAFFBASE RECRUITMENT LIMITED
Technical Support Team Leader
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Technical Support Team Leader
Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader.
Basic salary £40K - £46K Negotiable + Bonus + Benefits
The Role:
The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers.
Duties:
- Provide hands-on leadership and supervision of a busy technical and customer support team
- Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved
- Effectively processing customer technical queries via phone, email, chat or online.
- Raise, process, complete and effectively manage 'Tickets' and liaise /escalate to other departments as required.
- Deliver remote on-boarding training for new customers /users
- Investigate, communicate and resolve online software faults working with customer and IT teams as required.
- Maintain accurate record of tickets and information on the company CRM System
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Candidate:
Ideally you will have previous experience in a similar technical /IT support position and you will have supervisory and or management experience. Applicants with call centre or customer service management experience welcome to apply. Applicants with previous experience SaaS based products or fleet management software systems will be advantageous however full training will be given.
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You will have strong problem solving skills and have a positive attitude towards your work. Experience with CRM and support tools e.g. HubSpot or similar ticket management systems will be beneficial.
Hours of Work:
Monday to Friday 37.5 hours
Benefits:
- Excellent basic salary £40K - £46K Negotiable + Bonus + Benefits
- 32 days annual leave
- Pension
- Free parking
- Full training and excellent progression opportunity
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