MAGMAS
Technical Systems Engineer
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An opportunity is available for an experienced Technical Systems Engineer
To join a high-tech organisation providing managed IT services to established businesses.
This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution.
The Role
- Serve as a technical contact for customers and provide effective solutions to their IT requirements.
- Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.
- Manage support cases and service requests using the company's Service Desk platform.
- Keep customers informed throughout the support process in accordance with agreed service levels.
- Escalate significant incidents and issues requiring Management intervention.
- Review daily priorities and manage your workload to ensure required actions are completed.
- Monitor the condition and performance of customer environments and ensure business requirements continue to be met.
- Carry out the installation, configuration, testing, maintenance and repair of hardware and software.
- Keep technical records, tickets and documentation up to date.
- Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.
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- Salary of £30,000 - £40,000 per year, dependent on experience.
- 40 days' annual paid holiday.
Applicants should have at least 5 years' experience in a relevant IT role and be confident working with:
- Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).
- Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).
- Intune, Remote Monitoring and Management platforms and telephone systems.
- Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.
- External technology partners and service providers, with the ability to coordinate support where required.
- IT industry standards, processes and best-practice procedures.
- Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
- Azure administration and implementation.
- Windows 10, Windows 11 and Mac environments.
- Different customer builds, imaging and deployment requirements.
- Strong customer service skills together with clear written and verbal communication.
- Independent technical troubleshooting and problem-solving.
- Working effectively within a team while being capable of managing tasks independently.
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