XPENG
Technical & Warranty Manager-UK(A173062)
Watford
Posted about 8 hours ago
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Job Responsibilities:
Technical Support Operations
- Provide daily technical support to dealerships and service centers, including vehicle diagnostics, repair procedures, and technical issues.
- Assist dealerships in resolving complex vehicle problems and coordinate with the headquarters technical team for technical upgrades when necessary.
- Monitor and track recurring technical issues, product quality problems, and field cases.
- Support the implementation of technical promotion activities, service measures, recalls, and product improvement activities.
- Prepare and distribute technical bulletins, service information, and repair guides to dealerships.
- Support new model launch preparations, including technical documentation and service preparation.
Warranty and Claims Management
- Manage the review, verification, submission, and settlement processes for warranty claims.
- Monitor the quality of dealership warranty claims and ensure they comply with company warranty policies and procedures.
- Analyze warranty data, claim trends, and failure modes to identify potential product quality issues.
- Coordinate claim approvals and technical investigations with the headquarters warranty and quality team.
- Conduct regular warranty audits and support dealership improvement activities.
- Control warranty costs while maintaining customer satisfaction and service quality.
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Dealer Management and Training Support
- Maintain close communication with dealer service teams to handle technical and warranty-related matters.
- Support dealer service capability improvement and the implementation of operational standards.
- Assist in organizing technical training and after-sales workshops for dealers and technicians.
- Collect market feedback and provide suggestions for after-sales service improvement.
Reporting and Process Improvement
- Prepare reports regularly related to warranty performance, technical cases, and dealer service operations.
- Support the development and optimization of after-sales technical and warranty processes/Standard Operating Procedures (SOPs).
- Ensure compliance with local regulations, company policies, and after-sales standards.
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Job Requirements:
- Bachelor's degree or above in Automotive Engineering, Mechanical Engineering, or a related field.
- At least 5 years of experience in automotive after-sales, technical support, warranty, or service operations. Experience in automotive OEM, distributor, or dealer service operations is preferred.
- In-depth understanding of vehicle systems, diagnostics, and automotive repair processes.
- Familiarity with warranty claims management and technical case handling.
- Strong analytical and problem-solving skills.
- Strong communication and coordination skills.
- Proficient in Microsoft Office and ERP/DMS systems.
- Able to work independently in a fast-paced, cross-functional environment.
- Fluent in English; Mandarin speakers preferred.
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Skills
Vehicle Diagnostics
Warranty Claims Management
Technical Support
Automotive Repair
Dealer Management
Technical Training
Data Analysis
ERP/DMS Systems
Microsoft Office
Problem Solving
Communication
Coordination
Location