Information Architecture & Knowledge Management

• Organise documentation in a structured and scalable manner across the portfolio.
• Maintain documentation catalogues, knowledge repositories and content inventories.
• Support the development of documentation taxonomies and navigation structures.
• Create reusable content and promote consistency across product documentation.
• Contribute to the development of a searchable product knowledge ecosystem.

Collaboration with Product Management

• Work closely with Product Managers throughout the product lifecycle.
• Support product launches by ensuring documentation is complete, accurate and available when required.
• Ensure documentation reflects intended use cases, customer value propositions and product positioning.
• Support the creation of consistent messaging across documentation, onboarding materials and training content.
• Help identify customer knowledge gaps and product adoption barriers.

Collaboration with Engineering

• Work closely with Engineering teams to understand product functionality and technical changes.
• Convert technical information into customer-facing documentation suitable for a range of audiences.
• Validate documentation against product behaviour and release content.
• Collaborate with Engineering Technical Writers to maintain alignment between technical and customer-facing documentation.
• Ensure customer-facing documentation accurately reflects product capabilities while remaining accessible and understandable.

Success Measures

• High-quality customer-facing documentation available for major products and releases.
• Documentation delivered in line with product release schedules.
• Improved consistency across product documentation.
• Reduction in support queries caused by unclear or incomplete documentation.
• Positive feedback from customers, services teams and internal stakeholders.
• Improved customer onboarding and adoption outcomes.
• Increased reuse of documentation standards, templates and best practices across the portfolio.
• Continuous improvement in documentation quality, usability and accessibility.

Experience & Skills

• Experience creating technical, product or customer-facing documentation for software, SaaS, technology or industrial products, including hardware and firmware-based solutions.
• Excellent written communication skills with the ability to explain complex concepts clearly and concisely.
• Strong attention to detail and commitment to accuracy.
• Ability to work effectively with technical subject matter experts and cross-functional teams.
• Experience creating user guides, knowledge-base content, training materials or similar documentation.
• Strong organisational skills and the ability to manage multiple priorities simultaneously.
• Comfortable engaging directly with customers and internal stakeholders to gather information and validate content.
• Experience working within product, engineering or technology organisations is desirable.
• Familiarity with content management systems and documentation platforms is desirable.

Key Expectations

• Use AI-assisted tools to accelerate content creation, review, summarisation and maintenance.
• Develop effective prompting techniques to extract, structure and refine information from technical subject matter experts.
• Use AI to identify documentation gaps, inconsistencies and opportunities for improvement.
• Support the creation and maintenance of AI-searchable knowledge bases and documentation repositories.
• Improve documentation quality, consistency, reuse and discoverability through the effective use of AI-assisted tools.
• Evaluate emerging AI technologies and recommend improvements to documentation processes and workflows.
• Maintain appropriate human review, validation and accountability for all customer-facing content.
• Camlin expects AI literacy to be a core competency for this role. The successful candidate should be comfortable incorporating AI-assisted tools into their daily workflow while retaining responsibility for the accuracy, clarity and quality of all published content.

Travel Requirements

• Frequent travel is expected during the first six months in role to build relationships, gain exposure to customer environments and develop a deep understanding of Camlin's product portfolio.
• Travel of approximately 2-4 trips per month should be expected during this period.
• Following the initial onboarding period, regular travel of approximately one trip per month is expected.
• Travel will primarily be within the UK and Europe but may extend to any country where Camlin has active customer installations, including customer sites, Camlin offices, workshops, training events, conferences and other business locations as required.

Our Values

• We work together
• We believe in people
• We won’t accept the ‘way it has always been done’
• We listen to learn
• We’re trying to do the right thing

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.