Louvolite
Technicial Support Person
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Technical Support Role at Ashton Road
Job Overview
We are recruiting for a Technical Support person to join our team at Ashton Road.
Hours: 40 hours per week – 08:00-17:00 Monday to Friday
Lunch Break: 1 hour – Unpaid
Role Description
As our Technical Support Person, you will work as part of a highly motivated and proactive team, providing technical advice and delivering training on Louvolite's window blind, Urban Shutter, and motorised product ranges to customers across the UK and overseas. You will support customers and colleagues with technical queries, assist with exhibitions and display stand installations, and manufacture products for trade shows, performance testing, and trials.
Main Responsibilities
- Assist the overall sales effort to develop additional profitable business for Louvolite, including training on production methods at Louvolite or customers’ premises, including overseas, for Vertical, Roller, Pleated, Cellular, Vision, and Perfect Fit Blinds, Urban Shutters, and motorised products.
- Build and service production tables. Explain and demonstrate their use for the efficient manufacture of Louvolite products.
- Answer technical questions relayed to the department by telephone, email, or in person.
- Perform trials of new fabrics, test new components, assist with new product development when required, and create manufacturing instructions for new products.
- Assist with building exhibition and display stands both within Louvolite and at exhibition venues, producing blinds for the stands when required.
- Demonstrate the technical aspects of Louvolite products at exhibitions in the UK and abroad.
- Maintain accurate administration relating to tests and trials undertaken.
- Take part in site visits to customers’ and end user premises to resolve technical issues.
- The role involves lifting and carrying tooling.
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Essential Criteria
- Available to travel overseas at short notice.
- Hold a valid passport and UK driving license.
Our BLINDS Values
- Building Trust through Integrity – forming strong relationships through honesty, accountability, and respect.
- Learning – developing our skills, sharing knowledge, and supporting each other to succeed.
- Innovation – embracing new ideas, challenging convention, and driving progress.
- Never Stop Improving – continually seeking better ways to work, learn, and grow.
- Dependable Quality – delivering reliable products, solutions, and experiences our customers can trust.
- Service Excellence – building lasting customer relationships through expertise, responsiveness, and a commitment to shared success.
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Role Benefits
- Auto enrolled into our Stakeholder Pension Scheme (Louvolite contributes 4%).
- 28 days holiday (including statutory), increasing by one additional day for each completed calendar year of service, up to a maximum of five additional days.
- Life Assurance covering 1 x your annual salary.
- 12 week Probationary Period.
- Subsidised canteen offering freshly cooked meals and sandwiches every day.
- Free car parking.
- Access to our Employee Assistance Programme, offering counselling support, legal guidance, and medical advice from qualified nurses, for you and your immediate family.
- Mental Health First Aiders available to provide support and guidance.
- Access to discounted gym membership through our corporate partners, Active Tameside.
- Discounted Blinds and Shutters, upon successful completion of your Probationary Period.
- Peer to Peer Recognition Programme.
- Free Flu Jab voucher every Autumn.
- Christmas Savings Scheme.
- NHS Health Checks.
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