Technician - EBM

Documentation & Reporting

Responsibilities

• Accurately complete all production, quality, maintenance, and machine setup documentation.
• Ensure records are completed in real time and meet traceability requirements.
• Communicate machine performance, quality issues, and shift handover information effectively.

KPIs

• 100% document completion and accuracy.
• All shift reports submitted before shift end.
• Zero documentation-related compliance findings during audits.
• 100% completion of shift handover requirements.

Teamwork & Support

Responsibilities

• Provide technical assistance and guidance to operators and other non-technical personnel.
• Support colleagues and departmental objectives to ensure production requirements are achieved.
• Respond positively to operational priorities and changing business needs.
• Undertake any other reasonable duties requested by management.
• Attend and complete all required training and development activities.

KPIs

• Positive team feedback score ≥ 85%.
• Response time to support requests ≤ 5 minutes where operationally feasible.
• Ad-hoc tasks completed within agreed timescales.
• 100% completion of mandatory training requirements.

Knowledge, Skills & Behaviours

Essential

• Strong mechanical and technical aptitude.
• Ability to work safely in a manufacturing environment.
• Good fault-finding and problem-solving skills.
• Ability to read and follow work instructions and technical documentation.
• Good communication and teamwork skills.
• Ability to work effectively under pressure and meet production targets.

Desirable

• Experience within a plastics, packaging, or manufacturing environment.
• TPM, Lean Manufacturing, or Continuous Improvement experience.
• Mechanical or engineering qualification.
• Forklift Truck Licence (if required).

Key Success Factors

A successful Technician will consistently maintain safe working practices, minimise downtime, achieve production targets, maintain accurate documentation, support colleagues, and contribute to continuous improvement activities across the department.

Essential Skills & Competencies

The successful candidate will be able to demonstrate:

• Proven engineering aptitude with the ability to adapt technical skills to a specialist manufacturing process.
• The ability to work independently, using initiative to achieve objectives while taking ownership and accountability for actions and results.
• Strong verbal and written communication skills, with the ability to communicate effectively at all levels within the business.
• Confidence to challenge existing practices appropriately and contribute to continuous improvement initiatives.
• The ability to work collaboratively as part of a team to achieve departmental and business objectives.
• Flexibility and resilience in responding positively to changing priorities and operational demands.
• The ability to make timely and effective decisions when addressing day-to-day challenges and opportunities.
• A conscientious, professional, and thorough approach to all aspects of work.
• Strong problem-solving and fault-finding skills, with a logical and methodical approach.
• A customer-focused mindset, recognising the impact of individual performance on customer satisfaction.
• A willingness to learn, develop new skills, and embrace new technologies and processes.
• The ability to listen carefully, understand requirements, and act upon instructions effectively.
• The ability to follow established procedures and work instructions to ensure tasks are completed safely and correctly.
• The capability to undertake all duties outlined within the Job Description following appropriate training where required.

Essential Experience

• Demonstrable experience working within a technical, engineering, manufacturing, maintenance, or motor vehicle environment.
• Experience of fault finding, problem solving, and maintaining equipment or machinery.
• Experience working within a safety-conscious environment and following documented procedures.

Desirable Experience

• Experience of Injection Stretch Blow Moulding (ISBM) processes.
• Experience setting and optimising machines, tooling, and associated production equipment.
• Experience within a plastics, packaging, or FMCG manufacturing environment.
• Exposure to Lean Manufacturing, Continuous Improvement, TPM, or similar operational excellence programmes.

Essential Qualifications

• Engineering, Mechanical, Electrical, Manufacturing, or Technical qualification.

Personal Attributes

The successful candidate will:

• Demonstrate a positive attitude and strong work ethic.
• Take pride in producing high-quality work.
• Show commitment to health, safety, quality, and environmental standards.
• Be reliable, punctual, and dependable.
• Remain calm and focused under pressure.
• Support colleagues and contribute positively to team success.
• Embrace continuous improvement and personal development opportunities.