Digital Realty
Technician III
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Your role
The Technician III is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment.
WHAT YOU'LL DO
General Support
- Follow company safety policies, standard operating procedures, and core values at all times.
- Assist with general technical and operational tasks in the data center under supervision.
- Learn and support company tools, systems, and processes used in daily operations.
- Conduct regular checks of infrastructure (e.g., inspecting cable trays, labeling accuracy, cleanliness).
- Assist with inventory tracking of tools, parts, and consumables.
- Maintain workspace tidiness and ensure compliance with health and safety requirements.
Customer Support & Hands-On Assistance
- Help provide responsive, professional customer service.
- Assist with Remote Hands support for customer infrastructure, such as:
- Labelling and organizing equipment and cabling.
- Basic physical installation or removal of servers, switches, and accessories.
- Simple maintenance tasks like rebooting systems or checking LED status indicators.
- Support equipment setup and cable management, including unboxing, racking, and connecting devices.
- Assist in updating technical documentation and capturing installation records (e.g., port maps, rack layouts).
- Help with the physical setup or removal of cabling (e.g., copper, fiber patch cords) under supervision.
- Observe and assist in troubleshooting minor technical issues, escalating as needed.
- Ensure proper handling, storage, and ESD-safe procedures for all customer and company equipment.
Compliance & Documentation
- Accurately enter updates, notes, and task completion details into internal ticketing or reporting systems.
- Assist with asset tracking and maintaining correct hardware inventories in the system.
- Learn about risk assessments and compliance requirements relevant to customer and operational activities.
- Participate in safety briefings and internal audits to improve data center readiness and compliance.
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Team Support
- Collaborate with and support senior technicians, engineers, and site management in day-to-day operations.
- Participate in hands-on training sessions and shadow experienced team members to build technical skills.
- Provide support during equipment deliveries, audits, and infrastructure changes.
- Be open to learning across various technical areas, including power, cooling, and networking systems.
- Attend team meetings, share observations, and contribute to a positive and safety-focused team culture.
WHAT YOU'LL NEED
- Deep understanding of IT infrastructure components such as servers, switches, and accessories.
- Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
- Good organizational skills.
- Experience in a customer-facing or support role is beneficial, especially providing professional and responsive service.
- A proactive attitude and openness to learning across technical areas like power, cooling, and networking.
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn [https://www.linkedin.com/company/digitalrealty] and Twitter [https://twitter.com/digitalrealty].
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What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things, and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Apply today, take charge of your career, and grow your talents with us.
Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.
Safely Powering Progress
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners, and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
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