iXceed Solutions
Techno-Business Project Manager – F&B Transformation
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Role: Techno-Business Project Manager – F&B Transformation
Job Type: Contract / FTC – 6 months
Location: Dunstable – minimum 3 days/week onsite
Job Description
This role is for a hands-on, proactive Techno-Business Project Manager responsible for end-to-end ownership of a key workstream within a large-scale F&B Transformation Programme. The successful candidate will work across Business, Operations, Product/Digital, Technology, Platform/Integration teams and multiple external vendors, taking accountability for the overall workstream outcome.
Key Responsibilities
- Own end-to-end delivery of an assigned F&B transformation workstream, such as Order & Pay or other digital/operational initiatives.
- Manage the full delivery lifecycle across requirements, design, technology delivery, integrations, testing, deployment, operational readiness and hypercare.
- Build and manage integrated workstream plans, milestones, dependencies, RAID and key decisions.
- Coordinate delivery across Business, Operations, Product/Digital, Technology, Platform teams and third-party vendors.
- Proactively identify cross-team gaps, risks and dependencies and drive them through to resolution.
- Facilitate business and technical discussions, bridging business/operational requirements with technology delivery.
- Drive testing, UAT, pilots, deployment and business readiness across participating teams.
- Provide clear status updates, risks, decisions and recommendations to programme leadership.
- Work closely with other workstream PMs to manage cross-workstream dependencies and overall programme alignment.
- Take ownership of delivery outcomes and proactively unblock issues across multiple teams and delivery partners.
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Key Skills Required
- 7–10+ years of Project/Programme Management experience delivering complex business and technology transformation.
- Strong techno-business orientation with the ability to engage confidently with both business stakeholders and technical teams.
- Proven experience managing multi-vendor and cross-functional delivery.
- Strong planning, RAID, dependency, stakeholder and delivery management skills.
- Experience across the full delivery lifecycle: requirements, design, build, integration, test, deploy, hypercare/BAU.
- Strong ownership mentality with a focus on driving outcomes rather than simply tracking status.
- Excellent communication, influencing, stakeholder management and problem-solving skills.
- Experience in Hospitality, Retail, F&B, Digital Commerce, POS, Order & Pay, Payments or similar customer-facing transformation programmes is highly desirable.
- Exposure to POS, digital ordering, payment, inventory or other enterprise platforms would be advantageous.
- Strong experience coordinating business, technology, operations and multiple delivery partners.
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