Technology Analyst (Office of the CTO)

Delivery tracking

• Maintain a consolidated view of the technology delivery portfolio, covering workstreams, milestones, owners, dependencies, status and variance against plan.
• Track actions and decisions from leadership and governance meetings through to completion.
• Maintain the risk and issue register for the technology function and support the preparation of governance forum papers, agendas and minutes, including AI governance and clinical safety forums.
• Produce delivery metrics and highlight emerging risks to schedule, quality or resourcing at the earliest opportunity.

Planning support

• Support quarterly and annual planning cycles, including resource plans, headcount and cost modelling, roadmap views and prioritisation inputs.
• Prepare supporting analysis for investment cases, vendor evaluations and build versus buy decisions.
• Coordinate cross-team planning sessions, including logistics, materials and written outputs.
• Maintain the forward calendar of reporting deadlines, governance dates and delivery gates for the function.

Content and documentation

• Produce internal communications for the technology function, including team updates, all-hands material, onboarding content and process documentation.
• Create and maintain presentation material, diagrams and summary documents to a professional standard, applying the Care ADHD brand system consistently.
• Maintain the function's documentation and knowledge base so that information remains current and accessible.
• Contribute technology content to wider company material such as case studies, award submissions and partner documentation.

AI-assisted working

• Use approved AI tooling, including Microsoft Copilot and Claude, as a standard part of daily work to accelerate analysis, summarisation, first-draft writing, document production and the interrogation of large volumes of material.
• Apply AI to compress tasks that would otherwise be manual and time consuming, for example synthesising many separate team updates into a single coherent report, extracting themes from meeting notes and transcripts, drafting documentation and presentations, and performing initial analysis of delivery and operational data.
• Review, verify and edit all AI-generated output before it is used or circulated. The postholder remains personally accountable for accuracy, tone, factual correctness and appropriateness regardless of how the material was produced.
• Use AI tooling strictly within Care ADHD's AI governance framework and information governance policies, including restrictions on the use of patient identifiable, commercially sensitive and personal data in AI systems, and use only tools that have been formally approved.
• Identify and share opportunities to improve the efficiency and quality of reporting, analysis and documentation through better use of AI, and help colleagues across the technology function adopt these methods.

General

• Handle confidential business and patient information in line with Care ADHD policies, UK GDPR and information governance requirements.
• Comply with all company policies, including those relating to clinical safety, information security, AI governance, equality and health and safety.
• Undertake such other duties commensurate with the grade of the post as may reasonably be required.

🚀 To Thrive in this Role, You’ll need

Essential

Experience and knowledge

• At least three years' experience in an analyst, project support, PMO, business operations or comparable role.
• Experience producing written reporting for a senior or executive audience.
• Experience working alongside technical teams and with technical subject matter.

Skills and abilities

• Excellent written English, with the ability to write clearly and concisely for varied audiences.
• Strong spreadsheet skills, including consolidating data from multiple sources and building reusable trackers and models.
• Confident use of presentation software to produce finished, professional material.
• Demonstrable practical use of AI assistants such as Microsoft Copilot, Claude or equivalent in a professional setting, with the ability to describe specific tasks the candidate has accelerated or improved using them.
• Sound judgement about where AI adds value and where it does not, and the discipline to verify AI-generated output rather than accept it at face value.
• Strong organisational skills, with the ability to manage multiple concurrent priorities to deadline.
• Ability to engage credibly and diplomatically with senior stakeholders, including when pursuing outstanding information.
• Ability to work effectively across time zones with colleagues in the UK and India.

Desirable

• Experience in healthcare, digital health, life sciences or another regulated sector.
• Experience supporting a distributed or offshore delivery model.
• Experience preparing Board or executive committee material.
• Awareness of clinical safety standards (DCB0129 and DCB0160), UK GDPR or information governance frameworks.
• Familiarity with Jira, Confluence or equivalent delivery management tooling.
• Working knowledge of agile delivery methods and terminology.
• Data literacy sufficient to query data directly, for example basic SQL or business intelligence tooling.
• Experience building repeatable AI-assisted workflows, for example structured prompts, templates or lightweight automation, rather than only ad hoc use.
• Understanding of the risks associated with AI use in a regulated healthcare environment, including data handling, hallucination, bias and auditability.

Personal attributes

Essential

• Takes ownership and follows tasks through to completion without prompting.
• Rigorous about accuracy and willing to verify before publishing.
• Exercises sound judgement about what is material to a senior audience.
• Curious, with a genuine interest in understanding how the technology and the business operate.
• Enthusiastic about adopting new tools and working methods, including AI, while remaining appropriately sceptical about the quality of what they produce.
• Combines a willingness to handle detailed and practical work with the confidence to challenge information that does not stand up to scrutiny.

Behaviours and Culture Add, not just Culture Fit

Care is at the heart of who we are - in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset, behaviours and willingness to learn, adapt and improve that protect the supportive culture we’ve built, and help us thrive together.

Below are behaviours we value, with a few of our principles.

• Kindness - treat colleagues and clients with respect and care.
• Transparency - communicate openly to build trust.
• Reflection - learn from experience and adapt.
• Growth mindset - welcome feedback and challenges.
• Accountability - own outcomes and learn from mistakes.
• Solution-seeking - focus on constructive ways forward.
• Collaboration - share ideas and celebrate collective success.
• Assume Good Intent - Stay open, not cynical.
• Share the Context - Bring people in to the ‘why