QBE Europe
Technology Delivery Governance Manager
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Primary Details
Time Type: Full time
Worker Type: Employee
The Delivery Governance Manager
The Delivery Governance Manager is accountable for providing governance, assurance, financial oversight, and performance management across the Technology Services change portfolio. The role ensures that Technology Services initiatives such as small change, application remediation initiatives, and strategic supplier-delivered activities are effectively governed, compliant with organisational standards, and successfully delivered to achieve business outcomes. Working closely with Technology Directors, Heads of Change Delivery, Finance, Risk, Architecture, Procurement, and strategic suppliers, the role provides portfolio-wide visibility of change-to-run impacts.
The Delivery Governance Manager is responsible for ensuring Technology Services adherence to the Delivery Management Framework (DMF), Software Development Lifecycle (SDLC) controls, and Technology Minimum Control Standards, while driving continuous improvement in governance, delivery performance, and portfolio management.
The role also leads governance of strategic delivery partners, including oversight of supplier performance, contractual commitments, resource utilisation, and financial management. Plus, ownership of the governance and administration of Jira and Confluence, ensuring these platforms effectively support Technology Services delivery, reporting, and collaboration requirements.
Additional responsibilities include supporting the Head of Technology Governance & Risk Management in maintaining and strengthening the Technology Services governance framework. Ensuring adherence to the Technology Services Governance Minimum Control Standard, supporting governance forums, decision-making processes, and reporting mechanisms, and promoting consistent governance practices across Technology Services.
Technology Delivery Governance Manager
Location: London
Type: Permanent, full time (hybrid)
The Opportunity
We are looking for a Technology Delivery Governance Manager to lead the oversight, assurance, and performance management of a diverse technology change portfolio, helping to ensure investments deliver their intended outcomes whilst meeting governance, risk, and control expectations. This role offers a unique combination of strategic influence and operational leadership and provides the opportunity to take the next step in your career.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented, and kind.
Your New Role
The Delivery Governance Manager is responsible for ensuring effective governance, assurance, financial oversight, and performance management across the Technology Services change portfolio. Working closely with technology, finance, risk, procurement, and supplier stakeholders, the role provides visibility and control over change initiatives, ensuring they are delivered in line with organisational standards, regulatory requirements, and business objectives.
Duties and Responsibilities
Portfolio Governance & Delivery Assurance
- Provide governance, assurance, and oversight across the Technology Services portfolio, including small change, application remediation initiatives, and supplier-led delivery
- Ensure all Technology Services initiatives comply with the Delivery Management Framework (DMF), SDLC controls, Technology Minimum Control Standards, and relevant governance requirements
- Support governance forums, investment boards, steering committees, and executive review meetings as required through the provision of high-quality reporting and decision support
- Drive consistent governance and delivery practices across Technology Services
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Financial & Investment Oversight
- Maintain oversight of Technology Services change investment, including project expenditure, resource utilisation, supplier costs, and budget performance
- Monitor and report on Change-to-Run impacts and support financial planning activities across the portfolio
Strategic Stakeholder Management
- Partner with Directors of Technology, Heads of Change Delivery, and senior business stakeholders to provide governance leadership and delivery insight
- Act as the primary liaison between Technology Services and supporting functions including Transformation Office, Finance, Risk, Procurement, Information Security, and Architecture
- Support informed decision making through analysis of delivery, operational, and financial information
- Build strong collaborative relationships across teams to drive successful delivery outcomes
Supplier Governance
- Lead governance and performance management activities for strategic delivery partners
- Monitor supplier delivery performance, contractual obligations, service quality, commercial commitments, and financial performance
- Drive supplier accountability and continuous improvement to ensure value for money and delivery excellence
- Support commercial reviews, contract governance, and resource demand planning activities
Tooling, Reporting & Governance
- Own the governance, administration, and continuous improvement of Jira and Confluence platforms
- Ensure compliance with the Technology Services Governance Control Standard and controls
- Establish and maintain management information, KPIs, and reporting standards across Technology Services
- Identify opportunities to improve governance processes, controls, reporting, and delivery effectiveness
People Leadership
- Lead, coach, and develop team members to create a high-performing governance and portfolio management capability
- Foster a culture of accountability, transparency, continuous improvement, and delivery excellence
- Support capability development across Technology Services governance and delivery communities
Having the Right to Work in the UK
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About You
Essential:
- Significant experience in portfolio governance, PMO, programme delivery governance, or technology delivery oversight
- Experience operating within complex technology and change portfolios
- Experience producing executive-level portfolio, financial, and risk reporting
- Experience managing senior stakeholder relationships across business and technology functions
- Experience in financial management, budget oversight, and resource planning
Preferred:
- Experience within General Insurance or Financial Services
- Experience governing large-scale transformation programmes and technology change portfolios
- Strong knowledge of project, programme, and portfolio governance frameworks
- Experience working with strategic suppliers and outsourced delivery partners
- Experience supporting governance forums and steering committees
- Experience with Jira, Confluence, and portfolio reporting tools
- Experience in risk management, controls compliance, and assurance activities
- Experience driving process improvement and governance maturity initiatives
- Experience leading teams and influencing across matrix organisations
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Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below, we also offer an extensive choice of other options to suit you!
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important, so our flexible working opportunities are open to all, this can include part-time, job share, and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family-friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation, or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select, and bike and/or accessories up to the value of £5,000.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employees' experience with us and are proud to have been recognised for the following awards:
- General Insurer of the Year 2026 at the British Insurance Awards
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
- Working Dads Employer Awards 2023 Winner: Parental Policies Award
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click here
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills
- Coaching
- Cost Management
- Critical Thinking
- Delivery Management
- Intentional Collaboration
- Managing Performance
- Negotiation
- Performance Management (PM)
- Process Improvements
- Project Delivery
- Risk Management
- Stakeholder Management
- Strategic Thinking
- Team Management
- Waterfall Model
How to Apply
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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