Just Eat Takeaway.com
Technology Manager
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Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
Just Eat Takeaway is looking for a Technology Manager to lead and grow the Partner Assistance team within the Acquisition, Onboarding and Service domain.
The Partner Assistance team is dedicated to supporting our partners to help them succeed and grow, handling significant volumes of partner contacts globally. We are building and deploying AI-driven platforms designed to automate high-volume contact reasons, improve self-service capabilities, and reduce manual handling times.
This role will oversee the end-to-end technical delivery of major partner-facing AI initiatives, including our Partner AI Voice Agent (AIVA) and internal Partner Chatbot migration. You'll coordinate complex integrations across internal and third-party systems, leading engineering squads to drive feature parity and enhanced capabilities.
We're looking for someone who can live our behaviours of lead, deliver, and care, bringing technical excellence, strong collaboration, and a high-performance engineering culture to help our partner community thrive.
These are some of the key components to the position:
- End-to-End Delivery: Oversee the end-to-end technical delivery of high-impact AI initiatives, including the Partner AI Voice Agent and Partner Assistant Chatbot.
- Strategic Migration: Lead the strategic migration of the Partner Chatbot from Ultimate to an internal solution across key global markets.
- System Integration: Coordinate complex API integrations across various internal, third-party, CRM, and telephony systems.
- Step into their shoes: Act as the primary technical liaison between stakeholder teams and engineering/QA squads, fostering cross-functional collaboration.
- Product Definition: Contribute to defining product features in collaborative workshops with Product Managers and engineering teams.
- Raise the bar: Define and communicate a clear technical roadmap for the domain alongside the Senior Technology Manager and engineering peers.
- Help one another succeed: Set goals, coach engineers, and foster a high-performance culture to guide team members in their career aspirations.
- Be determined: Own work streams spanning the domain—from requirements gathering to system design and production support—driving excellence throughout.
- Continuous Improvement: Enhance domain effectiveness by continuously proposing and implementing new technical processes, designs, and engineering best practices.
- Move fast & operate: Take responsibility for transparently tracking progress, setting domain priorities, and deploying robust changes to production.
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What will you bring to the team?
- Proven track record leading and developing engineering teams focused on AI/Chatbot platforms and Event Driven Architecture.
- Strong hands-on experience managing and scaling API integrations (such as Zendesk, CRM systems, and internal platforms).
- Familiarity with cloud platforms such as Amazon Web Services, Azure, or Google Cloud.
- Demonstrated commitment to delivering high-quality software projects and driving engineering best practices.
- Ability to work independently, solve complex technical problems, and navigate ambiguous environments.
- Strong background in Agile environments (Scrum, Kanban) with a focus on fast, high-impact iteration.
- Passion for coaching engineers, fostering mutual respect, and building a high-performing team culture.
- Knowledge or experience with Telephony and AI Voice solutions (e.g., Twilio, ElevenLabs) is a plus.
- Hands-on experience using, evaluating, and optimizing AI harness tools.
- Excellent communication skills with the ability to build relationships, align stakeholders, and transparently track progress toward wider business goals.
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At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
Are you ready to join the team? Apply now!
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