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Why join us
In Sainsbury's Tech we build the technology which powers the UK's number 1 multi-channel, multi-brand retailer.
Role Overview
The role of the Technology Manager is central to the business-critical transformation of Technology delivery and ultimately achieving Sainsbury’s business strategy. Sainsbury’s Tech has a complex resourcing model, working within a matrix team structure, including internal and external teams, both on and off shore, and strong partnering with external third-party organisations. Reporting through to a Head of Technology/Engineering, the Technology Manager works at the heart of this operating model.
What you'll do
- The Technology Manager for Logistics will work with internal technology partners across domains to continuously improve Logistics hardware and infrastructure. You will also collaborate with vendors and business teams across multiple programmes to deliver improvements and new initiatives involving SaaS, hardware and automation.
- You will play a vital role as a key stakeholder to Logistics, supporting delivery of complex automation programmes across tech, non-tech and vendor solutions.
- You will support the coordination of the continuous improvement of our aging infrastructure with other tech domains, helping ensure stability and great service to our customers.
- Your responsibilities include mentoring and coaching team members, recruiting diverse and talented individuals, and promoting a culture of collaboration, learning, and respect.
- You will manage vendors and third-parties, ensuring they are delivering against our requirements.
- Additionally, you will manage initiative-level budgets, ensure adherence to processes and standards, and demonstrate positive attitudes and behaviours that contribute to a culture of excellence and inclusivity.
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Who you are
- Have extensive knowledge of Logistics, understanding the variety and complexity of depot operations within retail.
- In-depth experience of working with large-scale third-party technology suppliers in complex, large scale organisations.
- In-depth knowledge of service management in the context of agile and iterative in-house development, as well as more traditional waterfall programme delivery.
- Experience of service management, including an understanding and experience of ITIL (Information Technology Infrastructure Library) Service Management framework.
- A broad knowledge and understanding of technology concepts, with proven experience of successfully managing and maintaining services.
- Experience of demonstrating strong commercial acumen.
- Experience of identifying continuous improvement through innovation or service improvements.
- Proven track record of strong leadership and ability to demonstrate these inside and outside of our organisation.
- Ability to coach others to make the right ‘customer’ decision.
- Understanding process management and controls.
- Excellent Customer Service: coaching others to make customer-oriented decisions and shares great stories of exceptional customer service.
- Ability to implement processes that are logical and understood by a broad audience.
- Ability to work collaboratively to support the long-term wider business agenda.
- Adaptable approach to delivering service & value at pace.
- Proactive in owning workload and managing multiple delivery and service demands in parallel.
- Show initiative to implement new ideas whilst being able to take an objective view on what is realistically possible.
- Communicating and influencing, including managing messages when presenting to stakeholders and up to Senior Manager level.
- Ability to work independently and proactively.
- Able to participate in technical detail, where required.
- Take accountability for personal development including seeking feedback, building, and maintaining a meaningful personal development plan.
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What I need to know
Essential
- Understanding of logistics systems and capabilities.
- Strong delivery management experience, working with multiple internal and external stakeholders within a Logistics environment.
- Proven track record demonstrating strong commercial acumen and financial management.
- Ability to work independently and proactively.
- Experience delivering across multiple outcomes concurrently.
Desirable
- Experience working on programmes involving hardware, software and physical automation.
- Experience managing relationships with specific strategic engineering partners (TCS, Accenture, etc.).
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