W3Global
Technology Operations Analyst
Birmingham
Posted about 22 hours ago
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Assisting Technology Units
Assisting Technology units to be compliant with the Patch Management KOD and exceed Key Performance Indicators (KPIs):
- Work closely with technology units to ensure accurate, complete, and consistent patch reporting is established, sustained, and timely and regularly provided
- Help ensure that established KPIs are being met or exceeded by these technology units
- Assist the technology owners in the identification, tracking, and remediation of issues that are negatively impacting KPIs
- Assist the technology units in the identification of efficiency improvements that can contribute towards improving the rate, success, and consistency of the patching undertaken by the technology units
Establishing and Operating New Governance Procedures and Controls
- Establish and be involved in the effective and consistent operation of both new and enhanced sustainable patch management governance processes, solutions, and capabilities
- Ensure the Bank is able to manage compliance effectively and demonstrably to the Patch Management requirements by the 'technology owners' (that are responsible for the attainment, testing, deployment, and verification of patches to their related assets)
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Audit Remediation
- Have ownership and/or participate extensively in audit remediation and compliance-related activities relating to the robust governance of the Patch Management process, which may include, but not limited to:
- The identification and establishment of new or enhanced KPIs and related IT risk/senior management reporting
- The establishment of new and/or enhanced governance capabilities and associated reporting
- The onboarding of additional and/or new technologies into the reporting and governance services of the centralized GTI Patch Management function
- The creation of new or enhanced patch management standards and guidelines
Documentation and Training Materials
- Maintain working instruction documentation and user training materials
- Identify update requirements and ensure such updates are agreed and applied
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Seniority Required
- Senior (Years of experience: Min 9 years)
Experience Required
- Extensive overall industry experience with moderate experience working in large-scale technology programs/Operations teams with a range of stakeholders simultaneously with limited supervision and guidance
- Experience in undertaking risk management activities e.g. operating/performing control governance duties, identifying new risks, etc.
- Knowledge of various IT project methodologies and life cycles (Information Technology Infrastructure Library and software development life cycle)
- Awareness of the Vulnerability Management processes
- Very good understanding of patch management and a broad technical understanding of IT infrastructure technologies and how they operate, especially regarding how patches are managed and applied
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