Technology Operations Senior Technician

Location: London
Hours: 37.5 hours per week
Contract: Permanent - Salaried

Merlin is embarking on an exciting business transformation focused on sustainable growth, underpinned by technological leaps in capability. The Executive Support Technician provides high-quality, personalised technical support to senior executives and leadership teams. This role ensures seamless technology experiences for executive meetings and events, while maintaining and optimising meeting room equipment across the London office. Additionally, the role champions best practices and efficient use of technology across the executive team.

Responsibilities:

• Deliver white-glove IT support to executives, ensuring rapid resolution of technical issues across devices, applications, and connectivity.
• Provide on-site and remote assistance for executive meetings, presentations, and events, including proactive setup and testing of AV and collaboration tools.
• Act as the primary point of contact for urgent executive technology needs, ensuring minimal disruption to business-critical activities.
• Maintain full ownership of meeting room technology, including video conferencing systems, interactive displays, audio equipment, and scheduling panels.
• Perform regular health checks, firmware updates, and preventative maintenance on AV systems (e.g., Logitech TAP, Rally Bar, Neat Boards).
• Coordinate with vendors and internal teams for upgrades, repairs, and optimisation of meeting room setups.
• Facilitate the effective utilisation of technology to optimise executive ways of working.
• Develop and implement standard operating procedures for meeting room technology and executive support.
• Share knowledge and train colleagues on best practices for AV and executive support to ensure consistency across the organisation.
• Respond promptly to technical incidents impacting executive meetings or VIP users, ensuring swift resolution and clear communication.
• Document issues and resolutions in line with ITIL best practices and internal standards.