ABOUT US

At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships, and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.

OUR VALUES

Our values shape every hire we make and every team we build:

🌍 Value Every Voice — we put people first
🤝 Act with Integrity — we do what’s right
🧭 Explore Beyond Boundaries — we’re driven by curiosity
🎯 Own the Outcome — we take responsibility for our decisions
✨ Succeed Together — we’ve got each other’s backs

POSITION SUMMARY

TTC Tech is seeking an experienced and delivery-focused Technology Project Manager to lead the Trafalgar River Transformation project on a fixed-term basis, covering maternity leave.

This is a major enhancement initiative delivering multiple new features across the Trafalgar River Tech stack for the Trafalgar brand. Trafalgar River is the initial project, with the successful candidate sequenced onto further projects within the Delivery roadmap once it is complete.

The programme spans online Booking Enablement across D2C, B2B, and CRM and Data, including multiple enhancements across each of these channels. Delivering these changes will require close coordination across technology, product, operations, finance, data, architecture, and external delivery partners.

Reporting to the Head of PMO and working under the strategic direction of the Technology Director, the successful candidate will provide hands-on leadership across the full project lifecycle, from mobilisation and detailed planning through design, build, integration, testing, implementation, and operational transition.

This role requires someone with demonstrable experience delivering complex enterprise technology, across CRM, Data, and D2C/B2B digital. The successful candidate must be comfortable operating across multiple workstreams, managing significant dependencies, and translating strategic direction into a clear, controlled, and executable delivery plan.

The Project Manager will be accountable for delivering the project to agreed scope, time, and budget while ensuring that technology outputs translate into operational readiness, measurable business value, and realize the benefits committed in the business case.

KEY RESPONSIBILITIES

• End-to-End Project Delivery – Lead the Trafalgar River Transformation project from mobilization and planning through design, build, integration, testing, deployment, hypercare, and value realization. This is an exciting transformation initiative delivering multiple enhancements across the Trafalgar River Tech stack.
• Integrated Planning, Scope, Schedule & Budget Control – Develop and maintain the integrated project plan, milestones, roadmap, and critical path, managing delivery against agreed scope, timeline, resources, and budget.
• Technical Coordination – Coordinate delivery across architecture, product, engineering, integration, infrastructure, security, data, operational, marketing, and sales teams, ensuring technical decisions and dependencies are visible, understood, and managed.
• Cross-Functional Team Leadership – Mobilise and lead matrixed delivery teams across Technology, Product, Operations, Finance, Data, Customer Service, and the wider business, ensuring clear accountability and delivery momentum.
• Stakeholder & Vendor Management – Build trusted relationships with sponsors, senior stakeholders, and external delivery partners, holding all parties accountable for agreed outcomes, quality, deliverables, and timelines.
• Governance, Reporting & Delivery Methodology – Apply TTC Tech’s PDLC and the appropriate Agile, Waterfall, or hybrid delivery approach, maintaining accurate reporting, RAID logs, change control, decisions, and financial updates for PMO and executive forums.
• Risk, Issue & Dependency Management – Proactively identify and manage project risks, issues, technical dependencies, resource constraints, and critical decisions, ensuring timely escalation and effective mitigation.
• Testing, Cutover & Operational Readiness – Coordinate system, integration, regression, performance, and user acceptance testing, alongside training, business readiness, cutover planning, go-live, and hypercare.
• Benefits & Continuous Improvement – Ensure the new platform delivers measurable improvements in scalability, resilience, operational efficiency, and customer experience while contributing to improvements in TTC Tech’s delivery practices.