BBC
Technology Service Analyst
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JOB DETAILS
JOB BAND: C
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: BBC Children in Need – Technology
LOCATION: Salford, Dock House - Hybrid
PROPOSED SALARY RANGE: £33,000 - £38,000 depending on relevant skills, knowledge, and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
PURPOSE OF THE ROLE
As a Technology Service Analyst for BBC Children in Need, you will support the delivery, performance, compliance, and continuous improvement of technology services across the charity. Working with the Technology Operations Lead, internal stakeholders, suppliers, and BBC partners, you will help ensure services are reliable, secure, and aligned to business needs through performance monitoring, operational support, platform administration, incident and change management, reporting, and data-driven service improvement. This role plays a key part in enabling the charity's impact across the UK.
WHY JOIN THE TEAM
As the BBC's charity, BBC Children in Need is committed to creating positive and lasting change for children and young people across the UK. You'll join an enthusiastic and collaborative team dedicated to delivering technology services that enable the charity's critical work. Your contribution will directly support the safe, effective, and efficient operation of platforms that underpin fundraising, grant making, and charitable impact, while helping shape the operational excellence of a growing technology function.
Your Key Responsibilities And Impact
- Support the day-to-day management and continuous improvement of technology services, ensuring they remain reliable, secure, and aligned to business needs.
- Monitor service performance, analyze operational data, and provide reporting that supports decision-making, stakeholder communications, and continuous service improvement.
- Coordinate technology suppliers and collaborate with internal stakeholders and BBC teams to ensure services meet contractual commitments, performance expectations, and user needs.
- Support incident, problem, and change management activities, including resolution, escalation, communication, post-incident reviews, and resilience improvements.
- Support platform administration, maintenance, upgrades, patching schedules, and service health monitoring.
- Maintain operational procedures, knowledge articles, service documentation, and governance records.
- Support compliance activities across technology services, including Information Security, GDPR, PCI-DSS, BBC ITACU, Fundraising Regulator requirements, and other relevant policies and standards.
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Essential Criteria
YOUR SKILLS AND EXPERIENCE
- Experience supporting operational technology services, service management, or technology support functions within a complex organization, including working with third-party suppliers and internal stakeholders to ensure effective working relationships, and support service delivery and issue resolution.
- Strong analytical skills, with experience interpreting service data, identifying trends, risks, issues, and service improvement opportunities, and providing actionable recommendations through to completion.
- Knowledge and practical experience of incident, problem, and change management processes, supporting effective service delivery, operational resilience, and minimal service disruption.
- Strong organizational and communication skills, including managing multiple priorities and deadlines, producing written reporting, and communicating technical concepts effectively to non-technical audiences.
- Experience supporting technology platforms in one or more of the following areas: CRM, Finance, Fundraising, Grantmaking, eCommerce, or Data Integration.
DESIRABLE
- Experience working within an ITIL-based service management environment.
- Knowledge and understanding of technology compliance standards, such as Information Security, data protection, and other relevant industry-specific requirements.
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If you can bring some of these skills and experiences, along with transferable strengths, we’d love to hear from you and encourage you to apply.
Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge, and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.
For any general queries, please contact: bbchr@bbc.co.uk
We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.
Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
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