Crew Clothing Company
Technology Service Desk Analyst
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Service Desk Analyst
Full-time (4 days in office, 1 day from home)
Kingston-Upon-Thames
At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments.
We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. It’s in our name – Crew.
Responsibilities
- Provide user support related to Hardware, Software and Application issues in Windows/Mac/ environment
- Manage and resolve 1st and 2nd line IT Support incidents, working with 3rd partners where appropriate
- Management and support of all Mobile Devices, including Point of Sale Android tablets and iOS phones
- Managing support processes, including Starter/Leavers and Access Requests
- Working with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.
- Administration of Active Directory and Microsoft 365 environments
- Managing and updating documentation, ensuring information is current and shared, where appropriate, with support partners
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In order to be successful in this role you will need the following:
Essential Skills
- Desire to learn, with a genuine passion for all things IT
- Strong analytical and problem-solving skills
- Service focused with a desire to deliver outstanding standards of support
- Experience working in a Windows based support role
- Understanding of Active Directory, Exchange and Microsoft 365 products (including SharePoint, OneDrive and Teams)
- Excellent listening skills
- Takes ownership of issues and keeps all parties updated with regular progress reports
- Ability to work in an environment with changing priorities
- Action Oriented
- Highest level of integrity, honesty and trust
- Drive for results
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Desirable skills
- Experience working with POS software
- Experience working with Microsoft Endpoint or similar technologies.
- Experience working with AV, Mail and Web filtering software.
What We Can Offer You
- Staff Discount
- Uniform allowance
- Pension scheme
- Refer a Friend scheme
- Training and career development
- Supportive and rewarding culture
Skills
IT
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