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TechOps Solutions Apprentice
FORCE 24 LIMITED
HUNSLET (LS10 1EL)
Closes in 29 days (Friday 13 November 2026 at 11:59pm)
Posted on 13 October 2026
Summary
An entry-level apprenticeship within Customer Operations, offering hands-on experience in SaaS, marketing automation, and social media technology. Learn how Force24 and SoAmpli support customers, troubleshoot issues, deliver campaigns, and manage social activity while developing product knowledge, communication, and problem-solving skills.
Wage
£16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices
Training
IT solutions technician (level 3)
Monday - Friday, 9:00am - 5:00pm. 40 hours a week
Start date: Monday 16 November 2026
Duration: 1 year 6 months
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Customer Support and Product Guidance
- Respond to customer questions through email, phone, and live chat, with guidance and support from the wider team.
- Help customers understand how Force24 and SoAmpli can support their marketing activity, customer engagement, and wider business goals.
- Support a wide range of marketing teams and businesses by giving clear, practical advice through different customer communication streams.
- Investigate straightforward platform questions, gather the relevant information, and escalate clearly when further technical input is needed.
- Develop confidence in handling customer conversations professionally, clearly, and calmly.
Campaign and Marketing Delivery
- Support the build and delivery of customer campaigns, including campaign set-up, audience checks, journey logic, and quality assurance.
- Learn how targeted campaigns are planned, built, tested, launched, and reviewed across different customer objectives.
- Support the Professional Services team with practical campaign delivery tasks, customer work, and internal preparation.
- Build an understanding of how segmentation, customer data, timing, channel choice, and personalisation influence campaign performance.
SoAmpli Social and Content Support
- Learn how SoAmpli supports social media activity and how social content can help businesses improve reach, engagement, and brand presence.
- Support social-related activity such as content preparation, channel awareness, campaign monitoring, and engagement research.
- Understand the role of social media within a wider multi-channel marketing strategy, including how social, email, web, and events can work together.
- Review examples of copy, calls to action, brand application, and campaign creative to understand how messaging influences audience response.
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Technical Support and Solution Delivery
- Support the investigation of straightforward product or user issues by gathering the relevant details, reproducing the steps, and checking the expected behaviour.
- Assist with the configuration, testing, and implementation of Force24 and SoAmpli solutions under guidance from the wider team.
- Document findings, actions, and outcomes clearly, and escalate issues with useful evidence when wider technical support is needed.
Customer Lifecycle and Business Awareness
- Develop a clear understanding of the full customer lifecycle, including prospect engagement, onboarding, adoption, retention, and expansion.
- Learn how marketing activity supports different stages of the lifecycle and how customers use Force24 and SoAmpli to improve outcomes.
- Understand how different departments work together to support customers, including Customer Operations, Marketing, Professional Services, Support, Training, Integrations, Customer Success, and Product.
- Use customer questions, feedback, and campaign examples to build commercial awareness and understand how value is created for customers.
Where you'll work
SUITE 1 OFFICE 1 INDIGOBLU 14 CROWN POINT ROAD HUNSLET LS10 1EL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ALTHAUS DIGITAL LIMITED
Training course
IT solutions technician (level 3)
What you'll learn
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs, and technical developments.
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Training schedule
This apprenticeship combines practical work experience with online learning. Apprentices develop knowledge, skills, and behaviours through their day-to-day role while attending regular online study sessions led by a qualified tutor. Training is delivered remotely, allowing apprentices to learn flexibly while applying their learning in the workplace.
Requirements
Essential qualifications
- GCSE in: English (grade 4/C)
- GCSE in: Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Patience
About this employer
Force24 is a UK-based B2B marketing automation software and technology company https://force24.co.uk
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
After successful completion of the apprenticeship, learners can progress into a permanent role within the organisation.
Ask a question
The contact for this apprenticeship is:
ALTHAUS DIGITAL LIMITED
The reference code for this apprenticeship is VAC2000058869.
Apply now
Closes in 29 days (Friday 13 November 2026 at 11:59pm)
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