Leicester City Council
TECS Installer Technology Enabled Care Services
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Reference: REQ7709
Description
Full time / 37 Hours Per Week / Fixed Term for 12 Months
Our Adult social care teams provide vital services to the people of Leicester. With many unsung heroes such as the Technology Enabled Care Services. Who provide a efficient and effective service to keep people in their own homes.
As an officer your role is to deliver and maintain technology solutions into people’s homes to support their daily life and wellbeing. Through these solutions people will be able to summon assistance or manage day to day activities for themselves. A key part in supporting the health, wellbeing and independence of people within the city.
Operating on a rota pattern with the 4 other TECS officers between you you’ll cover 7 days per week between 8am and 8pm. Primarily be remote working to deliver services into people’s homes. You will undertake some office based duties to prepare for home visits, manage stock., etc.
What You’ll Be Doing
- Review the appointments scheduled for yourself on a planner and familiarise yourself with the person you will be visiting. Focusing on the outcome that is to be achieved via the technology solution.
- When visiting the person, reassure them about the benefits of a technology solution and decide upon the most suitable solution for the person. Liaising with the person to be supported, their nominated responders and/or social care services.
- Update the database to record of all technology installed and input the personal details that you’ve gathered. This will help the LeicesterCare service respond to alarm calls received from the person via any technology you have installed.
- Create strong links with the team.
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What You’ll Need
- Communication and problem-solving skills
- Ability to pull together information from various sources during a home visit
- Confidence in decision making when recommending a technology solution
- Empathy and reassuring attitude towards the person and their responders
- Full valid driving licence (as you will be driving a City Council provided vehicle)
What We Can Offer You
- Satisfaction of helping to improve thousands of lives across Leicester
- Work environment that encourages a healthy work/life balance
- Generous annual leave
- Membership of the Local Government Pension Scheme
- Option of flexible working
- Opportunity to develop skills and expertise with various training and development opportunities
- Flexible benefits including childcare vouchers, discounts on city buses and trains, and help with relocation to Leicester, where appropriate
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Join Us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.
For an informal discussion about this post, please contact: Mukesh Purohit 0116 454 2723.
Interviews / Assessments will take place on 20th and 21st of August
Region
Central
Location
Various locations across Leicester City
Salary
GBP28,598 - GBP31,022 Per Year
Package
Total benefit value (includes pension contribution and full holiday entitlement): GBP42,300.95
Contractual hours
37
Basis
Full time,
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