TEKsystems
Telecom Technician
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Description
Provides advanced technical services that ensure stable and continuous service for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment. Maintains expertise in current telephony and network technologies, as well as an understanding of how those services support administrative, academic and clinical operations across the enterprise. Performs advanced level service requests, such as physical installations, rearrangements or removals of telephony, data and LAN equipment. May lead the work of others, including contractors. Completes billing information and manages inventory stocking.
ESSENTIAL FUNCTIONS
- Performs voice and network installation work, including advanced level service requests such as physical installations, rearrangements or removals of telephony, data and LAN equipment using a wide variety of sophisticated measuring and analytical equipment, tools, instruments, computers, test meters, gauges and blueprints.
- Installs and documents the University's cable plant and connecting equipment.
- Maintains working knowledge of a wide range of systems and technologies.
- Leads the work of others, including contractors, and creates a simple work site schedule that involves completing tasks within a described time line.
Manages and documents daily service generated trouble tickets. Troubleshoots service interruptions and participates in maintenance activities, including urgent and emergency technical problems associated with the computer network. Completes trouble ticket repair descriptions to provide billing evidence. Handles problems using effective negotiating and exemplary customer service skills and escalates to a lead technician or the manager when necessary.
Completes billing information and manages inventory stocking tasks. Maintains accurate cable plant documentation. Follows identification standards for cable connections, including CER line card documentation. Follows equipment and vehicle tracking protocols and informs junior team members of same. Completes software programming of phones for daily and project related work.
Works collaboratively on a team and responds proactively to Engineering and Project Manager site-specific instructions. Updates cable plant records and interprets CAD drawings and applies them to the required locations. Manages vendors in switch rooms, both at the University and at offsite locations. Uses sound technical judgment in decision making when faced with unique customer situations. Assists with developing training for new team members.
Provides direction and mentoring to junior-level technicians. Demonstrates skill sets by hands-on training. Provides escalated level of communication to various groups within University IT including Engineering, Project Managers, Designers and Triage.
Rotates through positions that provide project leadership, warehouse management, critical team support and on-call responsibilities. Completes overtime and after hours system upgrades, emergencies and customer requests as required.
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Reviews and follows daily delivery schedules for products and recyclables. Completes deliveries and pick-ups as required, following established security practices. Responds to warehouse scheduling anomalies caused by peak work demands or unexpected staff shortages as directed by senior team members.
Plans efficient daily delivery schedules for products and recyclables. Completes deliveries and pick-ups as required following established security practices. Responds to warehouse scheduling anomalies caused by peak work demands or unexpected staff shortages.
Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities.
Other duties as assigned.
Skills
cabling installation, driving
Top Skills Details
cabling installation, driving
Additional Skills & Qualifications
MINIMUM EDUCATION & EXPERIENCE
- High School diploma or equivalent and 2 years of practical experience in the building and/or maintenance of electronic instruments, apparatus and/or equipment required
- Associate's degree in related field preferred
- Or equivalent combination of education and experience
KNOWLEDGE, SKILLS AND ABILITIES
- Safe use of hand tools and test equipment required
- Physical ability to climb ladders, lift up to 50 pounds and transition through a variety of workspaces throughout the day required
- Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms preferred
LICENSES AND CERTIFICATIONS
- Valid New York State driver's license required
- MA 4000 upon hire preferred
- ACD-MAT upon hire preferred
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Rochester, NY.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
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Workplace Type
This is a fully onsite position in Rochester, NY.
Application Deadline
This position is anticipated to close on Sep 30, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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