CREATIVE SUPPORT SERVICES LTD
Telecoms Administrator
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Telecoms Administrator
We are currently recruiting a Telecoms Administrator to join our friendly Head Office team in Stockport. This is a busy and responsible role, ideal for someone with an organised approach to problem-solving who can provide great customer service. You will coordinate the purchasing and management of telecoms for the organisation, including mobiles, landlines, and broadband. This will require a confident individual who is proactive in identifying and following up faults, user problems, and billing issues. You will be accountable for your own caseload whilst working flexibly as part of a wider team.
In addition, you will provide first-line support for basic IT and connectivity issues. This will include setting up and maintaining networked printers, troubleshooting Wi-Fi and connectivity problems, and liaising with external suppliers or internal teams where required to ensure issues are resolved efficiently.
Responsibilities
- Coordinate the purchasing and management of telecoms for the organisation
- Provide first-line support for basic IT and connectivity issues
- Accountable for your own caseload whilst working flexibly as part of a wider team
- Set up and maintain networked printers
- Troubleshoot Wi-Fi and connectivity problems
- Liaise with external suppliers or internal teams
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Requirements
- Prior experience in a customer service, administrative, or person-facing role is essential
- Ability to input data accurately and maintain up-to-date records
- Good standard of numeracy and literacy
- Competent in IT, including Excel and maintaining a database
Benefits of working with Creative Support
- Supportive work environment
- Career development opportunities
- High level of training and development through our Creative Academy
- Pension with company contribution
- Free life assurance
- 25 days paid annual leave plus bank holidays, plus an additional day off for your birthday
- Probationary bonus
- Pension contributions
- 33 days Leave and company paid enhanced DBS
Our offices are easily accessible on public transport as we are based in the centre of Stockport.
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Creative Support is a national organisation with charitable status providing care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing around 1,000 units of supported housing. As a large employer with multiple locations, we need to manage our telecoms estate as efficiently and effectively as possible.
Vacancy Reference Number: 91593
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received; we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK. This post will not be open to Sponsorship, and we are unable to accept applicants with Skilled Worker Visas.
If you want to find out more about the role, please contact Laura Tebble by emailing laura.tebble@creativesupport.org.
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