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Telecoms Maintenance Engineer
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Job Title: Telecoms Maintenance Engineer
Location
Based in Fife, Scotland (Field-based, covering Scotland & North England)
Salary
£32,000 - £35,000 per annum depending on experience + Company van provided
Job Type
Full-time, Permanent
Working Hours
Monday to Friday, 8 hours per day within our operating hours of 08:00 to 18:00, with a 30-minute lunch break. On-call and overtime available on a shared rota.
About Flotek
Flotek Group is one of the UK's fastest-growing technology providers, delivering IT, cyber security and communications solutions to SMEs. As part of our employee-owned "Purple Army", you'll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners.
The Role
We're looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused primarily on telecoms and connectivity, with a basic IT support element.
You'll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You'll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution.
Travel is required, including occasional overnight stays. Applicants must hold a full UK driving licence and have the right to work in the UK.
Key Responsibilities
- Diagnose and resolve on-site telephony, voice and connectivity issues.
- Deliver handset deployments, telephony installations and moves/adds/changes.
- Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls.
- Carry out proactive maintenance visits and site health checks.
- Coordinate with carriers, suppliers and Openreach engineers.
- Provide basic first-line IT support for desktops, laptops, printers and Microsoft 365 queries.
- Own incidents through to resolution, escalating where required.
- Maintain accurate documentation within HaloPSA and ITGlue.
- Deliver excellent customer service and identify opportunities for improvement.
- Participate in a shared on-call rota.
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Essential
What We're Looking For
- Minimum 2 years' experience in a telecoms, communications, MSP or field engineering role.
- Strong VoIP and hosted telephony experience.
- Understanding of SIP, RTP, NAT and networking fundamentals.
- Experience with routing, switching, VLANs, wireless and firewalls.
- Structured cabling, patching, testing and handset deployment experience.
- Strong customer-facing and communication skills.
- Ability to work independently and manage your own workload.
- Full UK driving licence.
Desirable
- Microsoft 365 and general IT support experience.
- Microsoft Teams Phone, Direct Routing and Operator Connect knowledge.
- Experience with Gamma, Horizon, CallSwitch, Yealink or similar platforms.
- Familiarity with SonicWall, UniFi, Aruba or DrayTek networking.
- CompTIA Network+, MS-900, AZ-900 or other relevant certifications.
- Experience using HaloPSA, ITGlue, Datto or similar MSP tools.
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Technologies You'll Work With
Voice & Telephony
- FloCX (Gamma/Cisco), FloOne and Floline+
- Microsoft Teams Phone and Operator Connect
- SIP trunking and hosted VoIP platforms
- Yealink handsets
- IVR, call queues, voicemail and call routing
- Mobile and unified communications solutions
Connectivity & Networking
- SoGEA, FTTC, FTTP and leased lines
- SonicWall, UniFi, Aruba and DrayTek networking
- VLANs, switching and firewall configuration
- Structured cabling, patching and testing
- Carrier fault management
- HaloPSA and ITGlue
What You'll Get
- EMI Share Equity Scheme ("Purple Pie")
- Company van, fuel card, tools, laptop and mobile phone
- Birthday day off plus an additional life-event day
- Charity Give Back Day
- Perkbox employee discounts
- Employee Assistance Programme
- Funded training and certifications
- Clear career progression into senior engineering, Rapid Response or technical leadership roles
Apply Now
If you're an experienced telecoms engineer looking for a varied field-based role with a growing technology business, we'd love to hear from you.
Candidates with experience as a Telecoms Engineer, Telecoms Technician, Comms Engineer, MSP Engineer, Telecommunications Support Technician or Field-Based Telecoms Engineer are encouraged to apply.
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