Ocho
Telecoms Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Telecom Support Engineer
At-a-Glance
- Mid-level telecom support role based full-time in Belfast
- Salary: £30,000 to £35,000 depending on experience
- Platforms: Gamma Horizon, Microsoft Teams Calling, LG iPECS, Cisco Webex and SIP
- BUPA private healthcare, pension, structured training and ongoing product certifications
- Join a specialist UK and Ireland connectivity and communications provider supporting multi-site businesses across healthcare, logistics and professional services
About the Company
Our client is a specialist business connectivity and communications provider operating across the UK and Ireland, supporting organisations in healthcare, professional services, logistics, manufacturing, and multi-site environments. They deliver hosted telephony, data connectivity, unified communications, and managed networking solutions to customers where reliable communication is critical to daily operations. With over a decade of expertise and a culture built on accountability, continuous improvement, and high standards, they invest in people who take ownership and develop their technical capability over time.
The Role
This is a hands-on technical support role within a specialist telecom team, covering the full spectrum of support complexity from routine requests through to complex escalations. You will own tickets end-to-end, engage directly with carriers and suppliers, and work closely with Engineering and Sales colleagues to deliver strong customer outcomes. The role is well suited to someone who enjoys varied, technical work, takes pride in diagnosing faults thoroughly, and wants consistent exposure to modern UCaaS and connectivity platforms.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Own and resolve telecom support tickets end-to-end, from routine requests through to complex technical escalations
- Diagnose and resolve hosted telephony, UCaaS, and data connectivity faults across Gamma Horizon, LG iPECS, Cisco Webex, and Microsoft Teams Calling
- Configure and troubleshoot routers, firewalls, switches, and local network infrastructure for business clients
- Diagnose broadband, FTTP, SIP trunk, and connectivity faults, managing incidents through to full resolution
- Escalate and manage supplier and carrier incidents with partners including Gamma, Openreach, and Viatel
- Maintain accurate ticket records and technical documentation within CRM and support systems
- Share knowledge and provide technical guidance to colleagues across the support team
- Collaborate with Engineering and Sales to deliver successful outcomes for customers
What You'll Need
Essential:
- 2 to 3 years' experience in a telecom support or technical engineering role within a telecoms or communications provider
- Hands-on experience with UCaaS and hosted telephony platforms such as Gamma Horizon, Microsoft Teams Calling, LG iPECS, Cisco Webex, or SIP
- Experience supporting data connectivity products including broadband, FTTP, Ethernet, and SIP trunks
- Solid networking fundamentals covering TCP/IP, VLANs, routing, and switching
- Confident configuring and troubleshooting routers and diagnosing connectivity issues
- Strong verbal and written communication skills, able to translate technical detail clearly for customers and colleagues
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable / Nice to Have:
- Experience with DrayTek, TP-Link, or Ubiquiti networking equipment
- Carrier and supplier escalation experience with Gamma, Openreach, or Viatel
- Microsoft 365 administration knowledge
Why Apply?
- Salary of £30,000 to £35,000 depending on experience
- BUPA private healthcare
- Company pension
- YuLife wellbeing platform
- Structured onboarding with ongoing product certifications and supplier training
- Cycle to work scheme and free on-site parking
- Exposure to the latest telecom technologies in a professional, high-performance environment
Next Steps
To find out more or to apply, get in touch with Luke at luke@ochopeople.com or connect on LinkedIn.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills