Telehealth Patient Support Advisor

You will need to be passionate to make a difference and take pride in delivering the highest levels of customer satisfaction. You will be challenged to work effectively and efficiently to meet daily targets while ensuring quality and standards are consistently met. The generating of comprehensive assessments from your individual customer activity will be used to support ongoing conversations with your customer and feed insights into the Marketing and Management teams.

As a Telehealth Patient Support Advisor, you will be provided with an extensive introductory training programme and ongoing professional development.

This is an office-based role with the potential to work from home a few days a week once probation is passed. Commuting distance to Dublin is essential.

If the rewards gained from working with a high performing, successful team and the essence of the role is to support customers with intimate healthcare needs, then this is the role for you.

Essential Qualities Required for This Role

We are looking for someone who can demonstrate a proven customer service focus, excellent communication skills, be able to take ownership and prioritise both your own work as well as being a strong team player.

Professional Level

• Proven track record in achieving/exceeding your targets/KPIs within a structured working environment.
• Ideally you would come from a customer service background, or a role when demanding targets have been set.
• Excellent interpersonal skills, both verbal and written, along with the ability to effectively communicate with both internal and external stakeholders.

Personal Level

• Empathy, patience, and maturity towards others.
• Confidence and understanding to undertake conversations with consumers of a personal nature in relation to their intimate healthcare needs.
• Strong desire to succeed within a highly ethical framework.
• A pride and passion to achieve consistency and high standards in your work.
• A results-oriented mind-set, and an outgoing personality with natural skills in building relationships and engaging in conversations that will lead to results.
• We want you to be comfortable with change, speak up to make things better, and finally, you must be hungry to achieve.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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