Testing Services (UK) Limited
Telemarketer/Appointment Setter
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Company Description
Testing Services (UK) Limited is a long-established provider of electrical and fire safety support to businesses across the UK, with more than 20 years in operation and over 100 years of combined team experience. The company focuses on ensuring electrical systems are reliable and compliant, delivering services with speed, professionalism, and minimal disruption. Skilled and certified technicians carry out a wide range of services, including fixed electrical wiring inspection and testing (EICR), fire alarm inspection and testing, PAT testing, thermographic surveys, and fire extinguisher services. Since its launch in 2003, the company has maintained a client-driven ethos built on reliability, professionalism, integrity, and strong customer focus. Testing Services (UK) Limited supports clients with routine inspection and testing, compliance, and full electrical installation services.
Role Description
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The Telemarketer/Appointment Setter role is a full-time on-site position based in Heckmondwike. In this role, the team member will make outbound calls to prospective and existing business clients to introduce Testing Services’ electrical and fire safety solutions and generate interest in services. The role involves qualifying leads, explaining key service offerings, and scheduling appointments for field technicians or sales representatives. Daily tasks include managing call lists, updating customer information in internal systems, following up on inquiries, and maintaining accurate records of conversations and outcomes. The Telemarketer/Appointment Setter will collaborate closely with sales and operations teams to ensure appointments are efficiently scheduled and client needs are clearly communicated, while consistently representing the company’s professional and customer-focused values.
Qualifications
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- Candidates should possess strong interpersonal skills and the ability to build rapport quickly with a wide range of business contacts.
- Candidates should possess effective appointment scheduling skills, including managing calendars, coordinating with internal teams, and organizing follow-up activities.
- Candidates should possess clear and confident communication skills, both verbal and written, with the ability to explain services simply and professionally.
- Candidates should possess customer service skills, including active listening, handling inquiries, and resolving concerns in a respectful and solution-focused manner.
- Candidates should possess basic sales skills, such as identifying client needs, promoting suitable services, and encouraging appointment commitments.
- Relevant experience in telemarketing, call center work, or appointment setting in a business-to-business environment is beneficial.
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