Motia
Telematics Support Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About us:
At Motia, we're at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We're committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job. With over 300 employees across five offices, we support over 55,000 customers nationwide.
About The Role
Reporting to the Telematics Support Manager, the Telematics Support Advisor will be part of a team acting as the first point of contact for Customers who require support. You will provide an exceptional standard of customer service when answering calls and responding to emails or tickets. Technical Support Advisors are expected to work independently and use their own initiative whilst still working effectively as part of their team.
Duties & Responsibilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Provide a high level of customer service as the first point of contact for customers via telephone, email and our customer portal
- Log calls accurately, with a high level of detail on our CRM system
- Proactively deal with Customers queries
- Carry out support query resolutions
- Assist in retrieving CCTV footage for customers via the Motia Portal
- Provide information to customers on request
- Schedule engineer visits, organising relevant equipment and provide technical support to engineers when required
- Set up of tracking equipment, both software and hardware
- Knowledge of electrical wiring and interest in electrical engineering desirable but not essential
- Maintain a positive attitude and a high level of customer service
Requirements
- Experience working in a customer facing role be preferred but not essential
- Experience of working within a tech support role would be preferred but not essential
- Experience in software support is beneficial
- Working knowledge of Microsoft Office necessary
- Patient and polite with excellent customer service skills
- Professional and confident communicator
- Fast learner who can adapt to new systems quickly
- Strong problem-solving skills
- Ability to work well individually and as part of a team
- Accuracy and attention to detail
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Free parking available
- Basic salary - £26,875
- Annual Bonus - up to £2000 per annum
- 25 days annual leave plus bank holidays
- An additional day annual leave for your birthday (after 1 year service)
- Holiday purchase scheme up to 5 days (after 2 years service)
- Sociable working hours, no weekends or evenings
- Fun, supportive working environment
- Pension
- 4 x salary life assurance
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills