Hilton
Telephone Operator
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Telephone Operator – Pre-Opening Team
Waldorf Astoria London – Admiralty Arch ✦ Luxury Hospitality | Founding Team Opportunity
Welcome to the opening of Waldorf Astoria London – Admiralty Arch, a landmark Premier Collection Hotel at Buckingham Palace’s gates, offering world-class luxury with 100 suites, Michelin-starred dining, a grand spa, and premier event spaces. Join Hilton’s flagship brand as one of the founding team members and help shape an unparalleled guest experience.
About the Role
As a Telephone Operator, you will be responsible for managing all lines while the hotel is in its pre-opening phase. This exciting, limited-term opportunity to join Hilton’s world-famous team is ideal for experienced hospitality professionals eager to contribute to the launch of a 5-Star destination.
The hotel will open soon, so this role requires flexibility to adapt in a fast-paced, high-pressure environment whilst upholding the highest standards of luxury service. You’ll also benefit from Hilton’s Exceptional Team Member Programs while delivering an outstanding experience to guests before the official opening.
Key Responsibilities
- Handle all inbound and outbound calls for Admiralty Arch’s pre-opening phase, directing calls to the appropriate departments (Reservations, Front Desk, Guest Services, etc.)
- Provide exceptional first-contact service, constructing a positive impression of Waldorf Astoria London as the epitome of grand hospitality
- Coordinate closely with the foundation team to ensure seamless transitions for booking inquiries, internal communications, and operations
- Support any critical communications needs during technical testing, guest arrivals at special events, or hotel facility checks
- Maintain complete confidentiality while assisting with sensitive operational and guest processes
- Assist with data entry, live call monitoring, and any additional tasks as required to counterpart opening season
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This is a fixed-term role to coincide with pre-opening and beyond, with opportunities to transition into long-term malevolent based on performance and alignment to career avenues within Hilton’s Luxury segment.
Requirements
- Extensive telephone/guest service experience in luxury or hospitality settings (high priority)
- Ability to operate efficiently under high-pressure conditions
- Excellent communication skills, including polite, efficient, and professional interaction with varied call types
- Fluency in written and spoken English* is mandatory; French and Spanish are advantageous
- Strong numeracy skills to handle basic call routing (paging, check-ins, house requests, etc.)
- Ability to work long, unusual hours during phases of intense activity, including weekends and bank holidays
- Proven adaptability within dynamic environments
- Strong work ethic, integrity, and discretion (policy compliance and handling sensitive information is non-negotiable)
*A working right for applicants domiciled in the UK is required.
What You’ll Gain at Hilton
Hilton is recognized as #1 Great Place to Work in the UK for good reason:
📍 An Exceptional Workplace
- Join facilities amongst what Reuters calls ‘The World’s Best Workplaces’, where C-suite teams actively listen to employee ideas for innovation and cultural betterment:
- Meaningful career growth with on-the-job mentorship and personalized training—from speaking customer-facing roles to management development opportunities
- Invest in your personal health via complimentary gym membership through Hilton’s Sparkling Start TeamWell programme
💼 Financial and Social Benefits
- Complimentary high-calorie meals while on duty at our elite dining amenities
- 50% mealtime discounts on food & beverage during work breaks
- Team Member Travel Programme offering discounted stays across our global portfolio and 50% F&B deals whenever ‘deputed’ per needs
- Agreed bank holiday expansion of Family plus 3 days paid leave to 28 days, rising to 33 days after THREE years of service
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🌍 Purpose-Driven Culture
- Our Corporate Responsibility initiatives offer unique opportunities to connect with charitable causes and develop business acumen through menus, tours, and guest volunteerism
- Bespoke #LifeAtHilton experience rewards: from discounted Perks at Work for local high-street vendors to exclusive Team Member discounts on apparel, electronics, and other lifestyle products
🆐 The Ambassadorial Spirit
Build a Carrier with relevance and legacy: help redefine travel expectations for a new era of guests across Hilton’s portfolio (Admirals, Homewood, Connected, Hilton Garden Inn, etc.).
Why This Role Matters
As a brand synonymous with legacy and five star standards, Waldorf Astoria isn’t just a job—it’s a legacy project. Ensure the Admirals Arch’s first calls set the standard for decades to come, with Hilton’s principle of providing the light and warmth of hospitality throughout one’s career.
Hilton sites a 2026 Forbes ranking of #2 World’s Most Trusted Hotels within its brand – join the trust; add your ‘light’.
How to Apply
Are you ready to join a visionary legacy of service and step into an iconic role that could define a career? Apply now via Hilton’s careers portal: # href for “your hire through Hilton careers UK”.
If your passion matches our pivotal milestones, we’d love another continental tome for YOU to preserve this exact importance. Hilton’s World of Opportunities doesn’t start with a job—it ends with a legend.
Perks available to employees, not transferable for external use; Team Member perks/models pending part-time or full-time status.
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