Lawsons (Whetstone) Ltd
Telesales / Counter Sales
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About Us
Established in 1921, Lawsons is the largest independently owned timber, building, fencing and landscaping merchant in the South and East of England. With branches stretching from Lincolnshire to the South Coast, we have over 100 years of experience supplying quality products and providing excellent customer service.
Our success is built on our people. We’re committed to creating a supportive working environment where colleagues can develop their skills, build strong relationships and enjoy long-term careers.
The Role
We’re looking for a friendly and customer-focused Telesales / Counter Sales colleague to join the team at The Landscape Centre. You’ll help customers find the right landscaping products for their projects, whether they contact us by phone or visit the sales counter.
Working as part of a busy team, you’ll provide knowledgeable advice, process sales accurately and help deliver a positive customer experience from enquiry through to order fulfilment.
Your Responsibilities
- Responding to customer enquiries by telephone, email and in person at the counter
- Understanding customer needs and recommending suitable landscaping products and solutions
- Preparing accurate quotations, sales orders and invoices
- Processing customer orders and payments, maintaining accurate records
- Building and maintaining positive relationships with trade and retail customers
- Following up on customer enquiries and quotations to support sales
- Checking product availability, pricing and delivery requirements
- Working with colleagues to coordinate orders, deliveries and customer collections
- Identifying opportunities to promote relevant products and services
- Handling customer queries and resolving issues promptly and professionally
- Following company procedures, including health and safety and customer service standards
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What We’re Looking For
We’re looking for someone who is approachable, commercially aware and confident communicating with a wide range of customers. You’ll enjoy helping people, be comfortable handling sales enquiries and take pride in providing excellent service.
You’ll need:
- Previous experience in telesales, counter sales, trade sales, retail sales, customer service or a similar role
- Experience in landscaping, building materials, builders merchants, garden supplies or a related sector is essential
- An interest in landscaping products and a willingness to develop your product knowledge
- Excellent communication and interpersonal skills, particularly over the telephone
- A confident, helpful and professional approach to customer service
- Good numeracy and attention to detail when preparing quotes and processing orders
- The ability to build customer relationships and recognise sales opportunities
- Good computer skills and the ability to learn sales and product systems
- A positive, reliable and hardworking approach
- The ability to work effectively as part of a busy team
- A commitment to health and safety and high standards of customer service
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Why Join Lawsons?
You’ll join a well-established business with a proud history and a strong reputation in the timber, building, fencing and landscaping sectors. This role offers the opportunity to grow your product knowledge, develop your sales and customer service skills, and contribute to the success of The Landscape Centre.
We’re committed to providing a friendly, supportive and team-focused working environment where everyone can make a valued contribution and develop their career.
Working Hours, Salary & Benefits
- ⏰ Working hours are Monday - Friday 07.30 - 17.00 plus 1 in 2 Saturday mornings 08.00 - 12.00.
- 💎 Competitive salary dependent on experience (£31,000 - £36,000)
- 🏖️ 25 days holiday entitlement plus UK Bank Holidays and an additional celebration day.
- 💰 Company pension scheme.
- ❤️ Life Assurance / Death in Service.
- 🎁 My Reward benefits platform, including retail discounts, wellbeing support and Online GP access.
- 🩺 Employee Assistance Programme.
- 📈 Training, development and genuine career progression.
- 🤝 Supportive, team-focused working environment.
Ready to Join the Team?
If you enjoy helping customers, are confident communicating by phone and in person, and are interested in developing your sales career in landscaping, we’d love to hear from you.
Apply today and start your next chapter with the Lawsons team. #MP
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