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Telesales & Customer Service Level 2 Apprenticeship
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Telesales & Customer Service Apprentice
We are looking for a motivated and enthusiastic Telesales & Customer Service Apprentice to join our growing team. This is an excellent opportunity for someone looking to begin a career in sales, customer service, and business administration within the logistics and freight forwarding industry.
Wage
- £16,640 for your first year, then could increase depending on your age.
- National Minimum Wage rate for apprentices.
Training course
- Customer service practitioner (level 2).
Hours
- Monday - Friday 8.30am - 5pm (1-hour for lunch).
- 40 hours a week.
Start date
- Monday 5 October 2026.
Duration
- 1 year 6 months.
Positions available
What you'll do at work
- Contact prospective customers by telephone to introduce our services and identify sales opportunities.
- Maintain accurate customer and prospect records within the company CRM system.
- Follow up enquiries and leads generated through marketing campaigns and referrals.
- Build positive relationships with potential and existing customers.
- Assist with preparing quotations and customer information.
- Support the customer service team with client enquiries and requests.
- Update databases and maintain accurate records of all communications.
- Learn about the logistics and transport industry to confidently discuss company services.
- Work towards individual and team targets.
Where you'll work
2ND FLOOR WEST WING
CASTLEMILL BURNT TREE
TIPTON DY4 7UF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider:
JUNIPER TRAINING LIMITED
Training course:
Customer service practitioner (level 2).
What you'll learn:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule:
Customer Service Level 2 Apprenticeship Standard
Functional skills in maths and English where applicable
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More training information:
Blended on/off the job training and location to be confirmed.
Essential qualifications
- GCSE in: English & maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Confident Telephone Manor
About this employer
We are a multi award winning freight forwarding company based in Tipton. We offer our customers the best solutions to move their cargo from A to B, we also offer packing solutions, storage and a standalone customs service.
https://www.kmbshipping.co.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full-time role with KMB.
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Paul Nightingale
Paul.nightingale@junipertraining.co.uk
07395789959
The reference code for this apprenticeship is VAC2000052189.
Apply now
Closes in 16 days (Wednesday 30 September 2026 at 11:59pm)
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