E-Italia (Eccellenza Italia)
Telesales & Customer Support Executive
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Company Description
Indulge Holdings Limited is a growing business focused on delivering quality products and services to a diverse customer base. The company values reliable service, clear communication, and strong customer relationships as core drivers of its success. Team members are encouraged to contribute ideas, collaborate across functions, and support continuous improvement. Indulge Holdings Limited offers opportunities for professional development and aims to create a positive, inclusive workplace environment. The organization is committed to ethical business practices and long-term customer loyalty.
Role Description
This full-time, on-site Telesales & Customer Support Executive role is based in Basildon. The position involves handling inbound and outbound calls to promote products and services, respond to customer inquiries, and support sales conversions. Day-to-day tasks include:
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- Providing accurate information
- Processing orders
- Updating customer records
- Following up on leads to maximize sales opportunities
The role also requires:
- Addressing customer concerns
- Escalating technical or complex issues when needed
- Maintaining high standards of service and customer satisfaction
The executive will collaborate with internal teams, adhere to company procedures, and meet defined performance targets.
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Qualifications
- Strong Customer Support and Customer Service skills.
- Skills related to Customer Satisfaction and Online Support.
- Competency in Technical Support when assisting with product or service-related queries.
- Clear and professional verbal and written communication skills.
- Comfortable working in a fast-paced, target-driven telesales environment.
- Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
- Previous experience in telesales, call center, or customer-facing roles is an advantage.
- Basic computer literacy and familiarity with CRM or call management systems are beneficial.
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