DPD UK
Telesales Executive
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Contract Type: Permanent / 37.5 hours per week
Salary: Circa £26,400 per annum
Location: Smethwick - Roebuck Lane B66 1BY
Days of Work: Monday to Friday 9am - 5pm
Hybrid Working: 3 days office based, 2 at home
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world-class service. You will be in a busy and fast-paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive, and socially responsible.
When joining DPD you are not just starting a job, you are vital to our journey to be the most customer-centric, inclusive, sustainable, and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.
Along with job security, the tools to do the job, and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our National Telesales and Direct Sales Manager is currently recruiting for a first-class Telesales Executive to join her highly experienced Telesales team.
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As a Telesales Executive, your primary accountability will be to maximize sales opportunities by generating high-quality prospect appointments for our Field Sales Executives (FSE’s).
Key responsibilities of this role will include:
- Generate appointments for the FSE’s by:
- Identifying new business opportunities
- Gathering comprehensive information relating to the potential new business opportunity and updating Salesforce
- Contacting potential customers to gain commitment to an appointment
- Achieve daily and weekly targets
- Maintain accurate and timely records of the prospect’s shipping requirements and contact details
- Update and maintain all internal systems
- Liaise with FSE’s and Sales Managers
- Promote Company products and services along with the benefits to potential customers
Qualifications
About You
To excel in this role, you will ideally need to have prior outbound calling experience either Business to Business or Business to Consumer. Outstanding communication skills both verbal and written are essential. We will also expect you to have:
- Strong telephone manner
- High attention to detail and organization skills
- Excellent listening skills
- Knowledge of navigating CRM systems or databases
- Self-motivated and resilient
- Target-driven and the ability to engage with key decision-makers
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability
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Additional Information
About our benefits:
We recognize that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Vitality at Work
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognizing and developing talent alongside a desire to promote from within. As a continually growing and evolving organization, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
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