Via
Telesales Manager
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Base salary: £45,000 per year
OTE: £90,000 per year
Location: Victoria, London, SW1E
Working arrangement: On-site
Start date: ASAP
Full-time | Permanent
About the opportunity
Via is partnering with a premium sports hospitality business looking for an experienced Telesales Manager to build, lead and develop a high-performing team of New Business Executives. This is a hands-on player-manager position. You'll be responsible for recruiting and developing your own sales team while continuing to sell personally, generate new business and hit your own revenue targets.
The sales environment is heavily outbound and telephone-based, so we're specifically looking for someone with strong experience leading telesales, outbound sales or new business teams. You'll coach calls, improve conversion, manage activity and KPIs, and show the team what excellent outbound selling looks like through your own performance. Previous sports or hospitality experience isn't essential. Strong sales leadership and outbound telephone sales experience are much more important.
What you'll be doing
- Build and lead a team of outbound New Business Executives
- Recruit, interview and hire high-potential salespeople
- Deliver structured onboarding and sales training
- Coach team members on cold calling, prospecting, objection handling and closing
- Listen to calls and provide regular, practical coaching
- Run regular 1:1s and performance reviews
- Set clear expectations around outbound activity, KPIs and revenue
- Monitor call activity, pipeline, conversion rates and individual performance
- Identify performance gaps and put coaching plans in place
- Create a high-energy, accountable sales culture
- Maintain your own individual new-business pipeline
- Make outbound calls and generate new business personally
- Consistently achieve your own sales and revenue targets
- Lead by example on prospecting, pitching, negotiation and closing
- Build relationships with high-value clients and senior decision-makers
- Work with senior leadership to improve sales processes and outbound strategy
- Identify new markets and commercial opportunities
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What we're looking for
- Strong experience managing an outbound sales or telesales team
- Proven experience coaching salespeople who generate business through cold calling
- Hands-on outbound telephone sales experience
- A track record of achieving individual and team revenue targets
- Experience managing sales KPIs, activity levels, pipelines and conversion rates
- Strong call coaching and sales training ability
- Confidence recruiting, onboarding and developing salespeople
- A genuine player-manager approach – you'll still be expected to sell and hit personal targets
- Strong new-business development skills
- Confidence handling objections, negotiating and closing
- Commercial awareness and a strong understanding of sales performance
- Resilience and energy in a fast-paced, target-driven environment
- Strong leadership and communication skills
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We're particularly interested in candidates from high-volume outbound environments such as telesales, B2B call centres, contact centre sales, inside sales, lead generation or other telephone-based new-business teams. Experience within sports, events, hospitality or other premium consumer services would be useful but isn't essential. This isn't an inbound customer service or operational contact centre management role. Candidates should have genuine experience leading teams responsible for proactive outbound selling and revenue generation.
Why apply?
- £45,000 base salary
- £90,000 OTE
- Significant earning potential
- Build and develop your own sales team
- Continue selling and earning personally
- High level of ownership over team performance
- Work within the premium sports hospitality market
- Exposure to high-profile sporting events and premium clients
- Opportunity to influence sales strategy and processes
- Work closely with senior leadership
If you're an experienced telesales or outbound sales leader who enjoys coaching teams but still wants to sell, build a pipeline and close business personally, we'd like to hear from you.
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